they are often a company’s main source of continual customer contact‚ it’s important that they have a high level of specific skills. * Skills are the ability to do things as from driving a car to dancing and include things like reading‚ writing‚ speaking a foreign language‚ explaining things to people and so on. Skills needed to work as customer service assistant are: 1. Availability 2. Helpfulness 3. Friendliness 4. Enthusiasm 5. Knowledge ability 6. Honesty 7. Patience 8. Communication
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BTEC L3 Ext Dip In Business Unit 2 – Task 1 – P2 Introduction For 37 years‚ Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products‚ brands and international markets. The organization is a leader in the design‚ marketing and distribution of premium lifestyle products in three categories: HOME‚ accessories and fragrances. With expansion into 65 countries‚ Polo Ralph Lauren brands represent approximately $10 billion in global retail
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To: David Dillon‚ CEO‚ The Kroger Co.‚ ddillon@kroger.com From: Nichole Brandenburg‚ nbrandenburg@kroger.com Subject: “Whole Foods Market‚ Inc. 2011 & 2012 Annual Report Review” Date: October 23‚ 2013 Dear David: In response to your request‚ I have reviewed Whole Foods Market‚ Inc. Annual Stakeholders’ Reports for 2011 and 2012. Please review this email report for my findings on tone‚ theme‚ content‚ format and financials; my recommendation is to explore Whole Foods‚ Inc.
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Unit 5: Communication and professional skills within child care and education D1:There are many aspects in relation to professional practice. Four areas of professional practice are: Attitudes to work Time keeping and attendance Awareness of children’s development Understanding children’s behaviour D2: It is important when working within a childcare setting that your timekeeping and attendance is up to scratch‚ punctuality is key because within this type of setting as a practitioner
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Unit 8: understand health and safety in the social care sector Outcome 1 A list of the key legislation relating to health and safety in a social care setting- · Health and Safety at work Act 1974 · Management of Health and Safety at Work Regulation 1999 · Health and Safety (First Aid) Regulation 1981 include amendment on 2009 · The Electricity at Work regulations 1989 · Manual Handling Operations Regulations 1992 · Reporting
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Unit 2: Reading Sciences This Unit Activity will help you meet these educational goals: 21st Century Skills—You will employ online tools for research and analysis‚ use critical-thinking and problem-solving skills‚ and assess and validate information. Introduction Science is an integral part of our daily lives. Regardless of the career you pursue‚ you need to have sound knowledge of the sciences to be a responsible global citizen of the twenty-first century. Such knowledge will help you understand
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UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
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Unit two consists of articles related to Learning disabilities (LD). The articles range from academic support to declines in LD staffing‚ and specific types of LD such as Dyslexia‚ to building organizational skills to helping LD students become successful. In the article‚ “Learning Disabilities” Freiberg (2015)‚ it explains that the LD eligibility category makes up the largest number of students enrolled in inclusive and regular classrooms from grades k-12. The article goes on to explain other
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PROCESSES INVOLVES IN BUSINESS ADMINISTRATION Business Administration: Business administration and management is a popular career choice‚ especially in the United States and other capitalist countries where big business is so prevalent. Business managers typically carry a great deal of responsibility and may count among their duties anything from basic decision-making to training and employee relations. Typical training for corporate managers includes receiving an advanced degree referred
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Unit PS2: Presentation software You should use this file to complete your Assessment. How to complete and send your assessment: Save a copy of this document‚ either onto your computer or a disk Work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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