CMEC01 12/8/06 8:50 Page 1 Chapter 1 Managers and Managing LEARNING OBJECTIVES After studying this chapter‚ you should be able to: ✓ Describe what management is‚ why management is important‚ what managers do‚ and how managers utilise organisational resources efficiently and effectively to achieve organisational goals. ✓ Distinguish among planning‚ organising‚ leading and controlling (the four principal managerial functions)‚ and explain how managers’ ability to handle each one can affect organisational
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the world confronted with cultural diversity in the workplace. Incorporating well-structured discussion‚ the book demonstrates an excellent balance of theory and practical application‚ and takes an innovative angle on the analysis of host country managers’ undergoing culture shock. It will be topical reading for students across many disciplines: including cross-cultural studies‚ international business and tourism; as well as for professional organisations providing support
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Middle Managers Middle management is the intermediate management of a hierarchical organization‚ being subordinate to the senior management but above the lower levels of operational staff. Operational supervisors may be considered middle management or may be categorized as non-management staff‚ depending upon the policy of the particular organization. Middle management may be reduced in organizations as a result of reorganization. Such changes include downsizing‚ delayering and outsourcing. The
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Running head: OPERATIONS SERVICE MANAGEMENT Operations Service Management Name: Institution OPERATIONS SERVICE MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short
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competitive world‚ nowadays‚ managers play a crucial role in remaining operations of companies. With increasingly rapid changes in the technology‚ culture and economy‚ a manager is put on a lot of pressure to ensure that the company is run in an effective way. A successful manager operates as catalysts‚ enablers‚ developers and coaches to help others make decisions instead of making them all themselves (Mitch McCrimmon‚ 2010). As Dario Priolo (2011) said‚ an "effective" manager takes responsibility for
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"write") is an account of a person’s life. • Biographical characteristics represent many of the SURFACE-LEVEL aspects of diversity that are very easy to identify. • Personal Characteristics – such as age‚ gender‚ race and tenure – that are objective and easily obtained from personal records. AGE Older workers bring experience‚ judgment‚ a strong work ethic‚ and commitment to quality. AGE 1. Effect of age on turnover the older we get the less likely we will quit because the are
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The operations management functions‚like in other management disciplines‚ include planning‚directing‚organizing‚staffing‚motivating and controlling to achieve the set organizational goals. In addition to the above management functions operation managers perform many other activities as given below. 1. Facility location and lay out design-The facility location activity involves the decision of the location for the facility‚manufacturing unit or service outfit‚geographically.The layout design
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References: International Monetary Fund‚ Ex Post Assessment of Longer-Term Program Engagement (2008) ______‚ Kenya: Staff Report for the 2008 Article IV Consultation (2008) as well as Selected Issues Paper (2008) -------- and World Bank‚ Joint IMF/World Bank Debt Sustainability Analysis International Monetary Fund‚ 2004‚ Public Investment and Fiscal Policy (Washington DC) International Monetary Fund: Request for Disbursement Under the Rapid-Access Component of the Exogenous Shocks Facility:
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In this reading‚ the author answers the basic question‚ What do managers do? Contrasting the myths with the facts‚ he examines the various interpersonal‚ informational‚ and decisional roles of managers. He also provides prescriptions for more effective management‚ along with a list of questions for self-study. He then discusses the importance of training managers to manage. The author has included a retrospective commentary in which he discusses the diverse reactions to the reading since it was
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M. Frans DJIKSTRA Business Manager at OLVEA Fish and Oil. M. Frans DJIKSTRA works as Business Manager at OLVEA Fish and Oil. OLVEA Fish and Oil is a family company belonging to the SIRH Group that has been founded many years ago by Marc Daudruy. The headquarter and the factory are both located in Saint-Léonard close to Fécamp(76). The company manufactures many different kind of oils‚ gather in two mains categories: Fish oils and Vegetable oils. Fish oils are used for animal feed‚ oil concentration
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