Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions
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BURGER KING VIEWPOINT This case was analyzed from the point of view of Burger King’s Marketing Manager. TIME CONTEXT The case happened in September of the 2010. STATEMENT OF THE PROBLEM • How to minimize the negative feedback/perception of the company’s buy-in from a private company? • What measures could Burger King do to dethrone McDonald’s as well as hold off the challenge of a number of other chains that were growing in size and competitive power? STATEMENT OF THE OBJECTIVES
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Mowing the lawn Today it happens again‚ we’ve only just restored the town‚ but never to its former glory. The largest catacombs‚ majestic queen parlors and bedrooms all were housed in the pre-destroyed city. We also had one of the best hospitals in all the land and the staff was so determined to keep the occupant completely cared for. Like that was their only job. Even fighting the Reds attack we were superior. All was written in down on our history wall. How we invaded their home and killed
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Operations Management and Ethics Operations management may be defined as the design‚ operation‚ and improvement of the production system that creates the firm ’s primary products and services‚ or‚ as Chase‚ Jacobs & Aquilano (2006) state "operations management is about getting the day-to-day work done quickly‚ efficiently‚ without errors‚ and at low cost". Operations management is critically important in any organization or business nowadays. Operations management is one of the three major functions
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Introduction Operation management focuses on carefully managing the processes to produce and distribute products and services. Overall activities of operational management include product creation‚ development‚ production and distribution. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluation (schmenner‚1985). Operational management often includes substantial measurement and analysis of internal process. Ultimately
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Operations Management in Health Care Operations management is the organizing and controlling of the fundamental business activity of providing goods and services to customers (Encarta‚ 2005). In the healthcare industry‚ operations management generally focuses on providing a service of healthcare to patients. An organization has three basic functional areas‚ and theses are: finance‚ marketing‚ and operations (Operations Management‚ 2004‚ p.4). Since operations is one of the three basic functions
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riding lawn mowers for as little as $600 and for as much as well over $6‚000. Before I go any further with this article‚ let’s get something straight. The top five list as I have listed them here‚ is for the more avid‚ experienced‚ riding lawn mower‚ or lawn tractor enthusiast. For the novice‚ a lawn tractor as opposed to a "farm" tractor is just as it sounds‚ a "tractor" (big riding lawnmower with big engine) for the bigger/hillier lawns. So‚ if you own a regular size lawn and own a lawn tractor
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B. External Analysis Coach Inc. operates in the luxury goods industry where it sells leather handbags‚ accessories and other leather products. The firm is among the best-known luxury brands in this growing submarket in North America and Asia. Within the luxury goods market there are three sub-categories: haute couture‚ traditional luxury‚ and accessible luxury. When Krakoff joined Coach in 1996 he helped position the company to lead in the “accessible luxury” segment. By 2000‚ Coach was
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STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO Operations Management 1. Operations management is… 1) Operations management is the management of systems or processes that create goods and/or provide services. 2. What are the three basic functions in business organizations? 2) 1) Finance 3) 2) Operations 4) 3) Marketing 3. A supply chain consists of 4. What is meant by the term value-added? The value-added is the difference between the cost of inputs and the value or
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CHAPTER 1 INTRODUCTION TO Operations Management Teaching Notes Many students come to this course with negative feelings‚ perhaps because they have heard that the course includes a certain amount of quantitative material (which many feel uncomfortable with)‚ or perhaps because the course strikes them as “how to run a factory.” Others seem to have very little idea about what operations management is. I view the initial meeting with my classes‚ and this first chapter‚ as opportunities to dispel
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