Experiential Training Report Koketso Mamahlo Mothiba 200910752 Department of Quality and Management University of Johannesburg PNP31-1 “ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers‚ our canning operation and our employees‚ whose main vision is to benefit and refresh the people of South Africa. “ Coca-Cola
Premium Productivity Coca-Cola Quality management
Process Management is a hot topic in business circles today. Most companies report that they are investing in business process management. Some are focused on modeling their operations‚ while others focus on measuring process performance. Some are committed to Six Sigma improvement efforts‚ while others describe how Information Technology (IT) is being used to automate a key business process. Only a few companies‚ however‚ report that they actually use process measures in the day-to-day management of
Premium Process management Business process modeling Malcolm Baldrige National Quality Award
PRODUCTION & OPERATIONS MANAGEMENT Forecasting helps managers and businesses develop meaningful plans and reduce uncertainty of events in the future. Managers want to match supply with demand; therefore‚ it is essential for them to forecast how much space they need for supply to each demand. 1.1 QUANTITATIVE TECHNIQUES * LINEAR TREND Show steady‚ straight-line increases or decreases where the trend-line can go up or down and the angle may be steep or shallow
Premium Time series Time series analysis
technology to streamline the operation process) and facility costs (old and outdated facilities) at lowest possible. In return‚ they have to compromise low costs with their other objectives. The unskilled staffs and outdated facilities are compromised with the quality in the core process. For example‚ the brief video (facility) in the packaging plant is outdated and requires commentary notes from some guides. However‚ the unskilled guides are not familiar with the operations so they need to read from
Premium Bottleneck Flowchart Operations management
productivity and knowledge by 50% Operations management- the science and art of ensuring that goods and services are created and delivered successfully to customers. Planning Directing Controlling Organizing Government regulations- California 2006 Increase mpg standard for all vehicles or pay fine Lots of hybrids sold but companies that didn’t have hybrids couldn’t sell (gm‚ ford‚ Chrysler) Why is operations management important Heart of organization Operations are task that create value
Premium Moving average Productivity Average
SYSTEMS AND OPERATIONS MANAGEMENT REPORT FROM: Mary Mary TO: Helen Benton Organization: Atokowa Date: 9th May 2012 Table of Contents 1. Introduction 2. Analysis 3. 4’typology 4. Input-processing 5. Output model 6. Decision making level 7. Process mapping 8. Pareto Analysis 9. Soft systems methodology 10. Rich picture 11. Root definition 12. CATWOE 13. Conclusion
Premium Systems thinking Management Soft systems methodology
Operation management Nike’s Operations management concerned about forecasting‚ controlling‚ designing‚ operating‚ and scheduling business operations in the production of Nike foot ware. Its excellent management that has been developed and ameliorated during the long term operation has enabled that business operations to be efficient and at the same time using as few resources as required. It is also effective in terms of satisfying customer demands‚ and thus it has become one of the key issue
Premium Logistics Management
Why is Operations Management so important in this organisation? In order to define why Operations Management is needed in an organisation knowledge of operations management is required. Operations management is an area of management concerned with overseeing‚ designing‚ and redesigning business operations in the production of goods and/or services. It includes the responsibility of ensuring that business operations are efficient by using as few resources as needed‚ and effective in terms
Premium Management Operations management Customer
2004). Moreover‚ Garvin (1987) state that to achieve a good quality‚ the manager need to have a clear strategy of quality and put the quality strategy into the manageable parts. Besides that‚ the eight dimension of quality can be view as a strategic analysis of quality and a product rank can be seen in one of the dimension or even more than one dimension Instead of that‚ there is a lot of company which having a good service quality will also improving the financial of a company (Kano et al‚ 1983). We
Premium Quality management Management Total quality management
Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes SUPPLEMENTARY CHAPTER A Work Measurement‚ Learning
Premium Learning curve Normal distribution