amount of money on technological upgrades each year (Ross et al.‚ 2002). UPS always find new and improved technology which the company is able to maintain competitive in their pricing (Clinton‚ 2008). Fuel is a major expense for the company‚ their operations also helps UPS reduce costs. As they always put efforts to increase their achievement‚ UPS became more efficient and developed company compare to before by the UPS transition. As below chart shows Financial Data of UPS from 2007 to 2012. Million
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IMPORTANT THEORY QUESTIONS IN OPERATIONS MANAGEMENT 1. Define productivity. How can it be measured? How can the productivity of an organization be increased? 2. What is the transformation process? Explain the transformation process in a restaurant. 3. How is a job shop different from the batch production process? 4. What are the differences between manufacturing and service operations? 5. What are the characteristics of a good product design? 6. What is service capacity? Which strategies
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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… • Calvin Or • Assistant Professor‚ Dept of IMSE • BEng.‚ Industrial Engineering & Engineering Management • MSc‚ Industrial Engineering • PhD‚ Industrial & Systems Engineering Contact Information – Tel: 2859-2587 – Email: klor@hku.hk – Office hour: By appointment 2 Course syllabus 3 About my teaching and class • Teaching is about sharing knowledge and facilitating learning • Rote learning is not encouraged • My style – Participation … there are no right and wrong answers; letting you
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FALSE 1. T F It is impossible to develop a process that has zero variability. 2. T F Assignable variations in a process are also called natural variations. 3. T F An x-bar chart would be appropriate to monitor the number of defects in a production lot. 4. T F The central limit theorem provides the statistical foundation for control charts. 5. T F If we are tracking quality of performance for a class of students‚ we should plot the pass/fail result on a p-chart. 6. T F Sample sizes
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OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Introduction The basic premise behind the learning curve concept is the improvement in performance of process due to repetitive nature of tasks operated by individual or organization again and again. This theory is based on three fundamental assumptions which is as follows: 1. The time required for completion of task decreases as it is repeated number of times 2. The percentage of improvement decreases with corresponding increase in volume of units‚ 3. The rate of improvement is predictable over
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Case: Biddy’s Bakery Chapter 3‚ Operations Management 1. Elizabeth’s largest challenge considering her capacity needs‚ is that she outgrew her first facility’s capacity and then decided to move to a much larger facility where she realized she had considerably more capacity than needed for her business. Elizabeth is essentially paying for a facility she is not utilizing fully; therefore her sales expectations are not being met because of the bills she needs to pay with unused space. Elizabeth should
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Production/Operation concerns when implementing strategies Introduction In the growing global competition‚ the productivity is the key for the survival of any business organization. Among different functions in an organization‚ production/operations function is a vital function which does the job of value addition to product/service‚ respectively. Maximizing the value addition automatically results in productivity improvement. This can be done starting from the stage of product development and
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Operations strategy defines how an organisation could manage their resources for its production. People within the operations management play the most important role in a company. They need to be able to manage how to keep or attract customers to their products or services and have a major competitive advantage against their competitors. Lack of competence and skill within this segment can easily lead to failure and loss. To avoid so‚ a manager needs to comply with a certain strategy to stay on
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