ROLE AND OBJECTIVES OF OPERATIONS Key questions • What role and contribution should the operations function play in achieving strategic success? • What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? Topics covered • The role of the operations function in the organization’s strategic plans. • How the contribution of the operations function to the organization’s competitiveness can be assessed. • The meaning
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Environment as an Operations Objective The purpose of this assignment is to consider the Environment as an Operations Objective. The article proposes an idea of how organizations should consider five objectives versus four‚ which is the more traditional approach to operations management. It is suggested that the fifth objective be an Environmental objective‚ adding to the four key performance objectives of cost‚ quality‚ time‚ and service. Importance of the Environmental Objective Why is the environmental
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Set Operations and Venn Diagrams " Please respond to the following: QUES: Create a story problem that demonstrates how a Venn diagram could be used to illustrate combined operation with sets. ANS: Use a Venn diagram to illustrate the following scenario: There are 40 people in a drum corp. Of the 40 people‚ 20 play the snare drum; 10 play the trumpet; 5 plays the cymbals. There are 5 people that play both the snare drum and cymbals; and 3 play all three instruments. How many people don’t play
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Objectives Of Performance Appraisal Introduction To Performance Appraisal Performance appraisal may be defined as a structured formal interaction between a subordinate and supervisor‚ that usually takes the form of a periodic interview (annual or semi-annual)‚ in which the work performance of the subordinate is examined and discussed‚ with a view to identifying weaknesses and strengths as well as opportunities for improvement and skills development. In many organizations - but not all - appraisal
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Q a) Explain the 5 performance objectives. Discuss these with the help of a real life example of a process involving products & services‚ and analyze how the process can be improved upon? b) Illustrate your chosen process with the help of a transformation model. Answer a) "Many methodologies and techniques for improving operational performance have been developed over the years these provide structured ways of improving company performance‚ but they do not explicitly tell us where to start. To
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provided………………………………………………....pg.8 5.2 Informal Feedback resolving Issues Identified……………………………………..…..pg.9 6.0 Monitoring…………………………………………………………………………………………………….……pg. 9 6.1 Monitoring resolving Issues Identified…………………………………………………...pg.10 7.0 Formal Performance Reviews conducted Quarterly………………………………………..…pg.11 8.0 Learning and Development………………………………………………………………………………..pg.11 8.1 Off the Job Training………………………………………………………………………………..pg.12 8.2 On the job Training………………………………………………………………………………..pg.12
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Performance Measures 1. Measuring and improving performance 1.1 Performance measurement The activity of measuring and assessing the various aspects of a process or whole operation’s performance. Performance here is defined as the degree to which an operation fulfils the five performance objectives at any point in time‚ in order to satisfy its customers. A polar diagram can be used to see how well the 5 dimensions of performance of the operation meet requirements of the market. It is unlikely
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Mutiara‚ being one of the most prestigious hotels in Penang‚ have managed to secure a foothold in this lucrative and highly competitive environment. Wernie has the vision and very clear focused beliefs about the importance of running an effective operation where customers have every right to demand for first class service which they are obliged to provide for. Assuming neighbouring competitors such as Pelangi Beach Resort Langkawi and Shangri-La’s Rasa Sayang Resort who is adopting common strategies
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The case circle around Penang Mutiara Hotel located in Malaysia’s Indian Ocean coast. Also‚ the case focuses on how important to run an effective operation inside the hotel‚ because when problem occurs regards managing operation‚ the customer sees them immediately and that’s the biggest motivation for the hotel management to take operations performance seriously. To view the full case study‚ kindly refer to Reference [1]. Questions 1. Describe how you think the hotel’s management will: a) Managing
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Operations objectives at the Penang Mutiara There are many luxurious hotels in the South-East Asia region but few can compare with the Penang Mutiara‚ a 440 room top-of-the-market hotel which nestles in the lush greenery of Malaysia’s Indian Ocean Coast. Owned by Pernas-OUE of Malaysia and managed by Singapore Mandarin International Hotels‚ the hotels General Manager is Wernie Eisen‚ a Swiss hotelier who has managed luxury hotels all over the world. He is under not illusion about the importance
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