organisation but the main is increasing their clothing range because it is very popular with the public. If a new range is introduced; the staff of the store will need to be knowledgeable about the products in order to be able to response to the customers. This then becomes a source of organisational needs. Organisations will need staff with different skills that are suitable for the different types of technologies within the organisation. Organisations keep a record of staff’s age so at the nearer
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of
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Case Study on Marks and Spencer Introduction Marks and Spencer became a household name‚ first in its country of origin‚ the UK‚ and later internationally. However‚ the late 1990’s saw a reversal of fortune for this company. In this case study‚ we look at the relevant issues surrounding this decline and the initiative to turn this problem around. The topics that will be discussed include the business environment‚ resource and competence analysis‚ strategic leadership‚ culture‚ strategic options
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our lives such as friends‚ family‚ teachers and heroic figures affect the way we identify ourselves; they are a big factor in building our personality. Past experiences we go through can also have an impact on our identity‚ if we’re growing; we’re always going to be out of our comfort zone. Another aspect of how identity continues to change is our own nationality and religion‚ how we identify ourselves about a certain belief can change the way we view things and our interpretations towards certain
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PROCTER & GAMBLE Always/Whisper Problem Procter & Gamble is faced with the decision to change the name of their feminine pad/napkin products from “Always” to “Whisper”. The Singapore operation increasingly depended on P&G Japan‚ which used Whisper since P&G was blocked from using Always. The strategies for name change come in three alternatives: (1) the name change would be introduced swiftly; (2) the name change could be phased in for different items at different times; and (3)
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Do you know the last time you told a lie? Everyone lies from time to time‚ but people don’t always feel justified when telling a lie. If no feelings were hurt in the process what is so wrong with telling a lie every now and then. We lie to people because we don’t want to hurt their feeling. We lie to children to help maintain their innocence. People lie on a daily basis to maintain employment. So are there not times when people should feel justified in lying. Some people feel justified in lying
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
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EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
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27-00502 Karen-Nairobi Phone 0720642305 • e-mail ruthkamau2009@yahoo.com RUTH WAMBUI KAMAU OBJECTIVE To give a whole hearted service in Secretarial Position and to develop my career into an effective Managerial Position. PERSONAL DETAILS Age: Nationality: Marital Status: Gender: Religion : Languages: WORK EXPERIENCE January 2004 to 2009 Safety Surveyors Ltd‚ Nairobi 36Years Kenyan Single Female Christianity English‚ Kiswahili Designation: Office Assistant Responsibilities: Dispatching of mails
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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