Technology (2000) 15‚ 281–288 An ERP implementation case study from a knowledge transfer perspective Z OONKY L EE AND JINYOUL LE E Department of Management‚ College of Business Administration‚ University of Nebraska-Lincoln‚ Lincoln‚ NE 68588–0491‚ USA r & Fr ci s G an An enterprise resource planning (ERP) application is an enterprise-wide package that tightly integrates all necessary business functions into a single system with a shared database. An ERP implementation often entails transferring
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KEY WORDS: - (RC) Rate contract‚ (ERP) Enterprise Resource Planning‚ (ICE) Information Consolidation for Efficiency‚ (OEM) original equipment manufacturers‚ (EPC) executive purchase committee‚ (MM) materials management‚ (PR) Purchase Requisition‚ (PO) Purchase Order‚ (LOI) Letter of Intent‚ (EMD) Earnest Money Deposit‚ (BEC) Bid Evaluation Criteria‚ (NIT) Notice Inviting Tender‚(TC) Tender Committee‚( E&P) Exploration and Production‚ (MTOE) Million Metric Tons of Oil Equivalent‚ (PSU) Public
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Q1. ERP stands for “enterprise‚” “resources” and “planning.” Briefly explain what and how ERP systems promise to offer better than traditional (non-ERP) information systems do‚ in terms of “enterprise‚” “resources” and “planning.” Considering the reality of ERP systems use‚ to what extent do you think those promises on “E‚” “R” and “P” have panned out? Justify briefly. There are several ways in which Enterprise Resource Planning systems promise to offer better than traditional non-ERP information
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services/facilities provided by the University. It also provides an insight on various extra-curricular activities like cultural‚ sports‚ literary‚ social and creative. Utilize these varied platforms is an easy way to become a part of the University community and thus create one’s own LPU experience. 1 in terms of number of students on a single campus Freshmen Induction Lovely Professional University has taken the initiative of ’transforming India’ by truly ’transforming education’ as necessitated
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planning (ERP) system upstarted overnight‚ seizing up the opportunity to show off itself. It can “merge a firm’s data‚ information flows and business processed into a single package” (Lengnick- Hall‚ Cynthia A.‚ Lengnick Halla‚ Mark L. and Abdinour‚ Sue‚ 2004). It is capable of gaining the bargaining power of both suppliers and customers. Moreover‚ it has its own special capability to promote the company to win rivalry among existing competitors. However‚ in order to implement the ERP system correctly
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April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood well. The main components of CRM are people‚ technology‚ and processes. This paper provides
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Kim Fuller In the early fall of 2002‚ Kim Fuller was employed as a district sales engineer for a large chemical firm. During a routine discussion with plant chemists‚ Fuller learned that the company had developed a use for the recycled material‚ in pulverized form‚ made from plastic soda pop bottles. Because the state had mandatory deposits all beverage bottles. Fuller realized that a ready supply of this material was available. All that was needed was an organization to tap that bottle supply‚
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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....................... 4 WHAT IS CRM? ................................................................................................................................................................. 4 EVOLUTION OF CRM ........................................................................................................................................................ 5 BENEFITS OF CRM ..............................................
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CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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