which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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HEC035 Volume 10 Issue 1 February 2012 Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation1 Case prepared by Professor Benoit A. AUBERT‚2 Simon BOURDEAU3 and Brett WALKER4 This case presents two phases of a large business transformation project involving the implementation of an ERP system with the aim of creating an integrated company. The case illustrates some of the challenges associated with integration. It also presents the obstacles facing companies
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Summary Customer relationship management (CRM)‚ is a date and information management system that integrates planning‚ scheduling and the control of pre-sale and post-sale activities within businesses. It helps combine technology and business strategy to support business and customer relationships‚ and to help businesses develop and implement go-to-market strategies The review is about obtaining mutual understanding the success and failure of CRM. Although CRM has been one of the fastest growing businesses
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Report on SAP ERP implementation in NTPC Submitted By: Group-3 MOHANA GOEL (12DM077) MOHIT BHOLA (12DM078) MOHIT RAJ CHOUDHARY (12DM079) MOHIT VASHISHT (12DM081) MRINAL A (12DM082) MUDABIR AMIN BHAT (12DM083) Table of Content Report on SAP ERP implementation in NTPC 1 Table of Content 2 NTPC Profile 4 Organizational Structure 4 Location of Plants 5 Multi-Pronged Growth Strategy 5 Projects under Construction 5 SAP & SSIL 6 Offered Solution 6 ERP Implementation in
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rapid access to centralized customer information. You should also be able to access detailed and up-to-date communication history to foster customer and prospect relationships‚ close sales and streamline all customer contact activities. Eresource ERP offers consistent and readily available customer and prospect data‚ allowing you to manage pre-sales activities‚ perform automated sales processes‚ deliver consistent customer service‚ evaluate sales and service successes and identify trends‚ problems
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ERP Implémentation Méthodologies Paul Bruges A methodology is a roadmap to an implementation. The purpose of a methodology is to deliver an implementation on time‚ according to specifications and within budget. Most vendors‚ especially in the software industry‚ have developed their own methodologies. Consulting companies also developed their own methodologies in relation to a product. Vendors primarily use methodologies as a marketing tool in order to alleviate the fears of the upper management
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methods‚ strategies‚ software and other web-based capabilities can be used by an organization to improve its customers’ knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data gained by that organization at its Website (Shan and Jea‚ 2003). Because of e-CRM’s
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Nightingale Community Hospital: Patient Tracer Summary Western Governors University Nightingale Community Hospital: Patient Tracer Summary Nightingale Community Hospital utilizes a tracer methodology adapted from The Joint Commission to review patient charts weekly. The tracer method provides a precise appraisal of programs and methods for delivery of care and services. A thorough review of current services will help identify possible deficiencies. Patient 453355 medical record
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1. As an administrator of Blue Ridge Community Hospital‚ I would expect to see an overall increase in the various types of community outreach programs being offered by the hospital. With the primary focus being on diet and exercise; this project would be developed and overseen by various staff members within the hospital. One example of a new outreach program that could be offered is healthy cooking and or making healthy eating choices. These types of programs could be developed for various demographics
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Cisco Systems Inc.: Implementing ERP come ride with us your cowboys: bill atkinson denisa kubricka edmond lui georg wittenburg iman sharif Company Background • Founded in 1984 by two Stanford computer scientists • Became publicly traded in 1990 • Primary product is “router” • By 1997‚ Cisco was ranked top five companies in return on revenues and ROA in Fortune 500 • In 1998‚ market capitalization was over $100 billion Markets • Cisco was a key infrastructure supplier for the “New
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