Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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S.W.O.T. Analysis of Primark Strength Primark offers high street quality clothes for cheap prices and quality services to attract its customers and it also provides clothing for all ages and sexes. The company is part of the ETI (Ethical Trading Initiative) which focuses on worker’s rights‚ their production of goods and bringing businesses together to work on labour rights issues. TNS ranks Primark as Great Britain’s second largest clothing retailer by Volume in terms of market
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information from http://www.researchandmarkets.com/reports/1202569/ PEST ANALYSIS - Automotive Sector in Germany Description: PEST analysis of any industry sector investigates the important factors that are affecting the industry and influencing the companies operating in that sector. PEST is an acronym for political‚ economic‚ social and technological analysis. Political factors include government policies relating to the industry‚ tax policies‚ laws and regulations‚ trade restrictions and tariffs etc
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CULTURE AND ETHICS IN GHANAIAN PROFESSIONAL LIFE Cultural elements invariably affect the delivery of professional services in whatsoever form. Professional practices are strongly guided by appropriate code of ethics. Sound ethical decision making is based on a process that involves multiple steps some of which are taken in advance and some of which are taken at the time ethical dilemma presents itself (Carter‚ Bennett‚ Jones & Naggy‚ 1999). The development and the application of ethical principles
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Banking history in Nepal: In the context of Nepal‚ it is very difficult to trace the correct chorological history of the Banking systems in Nepal because there are no sufficient historical records and data about Banking in Nepal. Nepal bank Ltd. is the first modern bank of Nepal. It is taken as the milestone of modern banking of the country. Nepal bank marks the beginning of a new era in the history of the modern banking in Nepal. This was established in 1937 A.D. Nepal Bank has been inaugurated
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BANKING Definition of Banking: According to Crowther‚ a bank "Collects money from those who have it to spare or who are saving it out of their incomes‚ and it lends this money to those who require it." In the words of Kinley‚ "A bank is an establishment which makes to individuals such advances of money as may be required and safely made‚ and to which individuals entrust money when not required by them for use." According to John Paget‚ "Nobody can be a banker who does not (i) take deposit
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Journal of Money‚ Investment and Banking ISSN 1450-288X Issue 22 (2011) © EuroJournals Publishing‚ Inc. 2011 http://www.eurojournals.com/JMIB.htm The Performance Analysis of Islamic and Conventional Banks: The Pakistan’s Perspective Mian Muhammad Ashraf M. Phil Scholar‚ Superior University of Lahore E-mail: Ashraf.iub@gmail.com Tel: 0092-300-7808066 Zia-ur-Rehman Lecturer‚ Hailey College of Commerce University of the Punjab‚ Lahore E-mail: Ziaurrehman_hailey@hotmail.com Abstract The intent of
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an accidental occurrence of the lending process‚ one that has enormous potential to deepen the severity and duration of financial crisis and to complicate macro economic management. This is because NPLs can bring down investors’ confidence in the banking system‚ piling up unproductive economic resources even though depreciations are taken care of‚ and impeding the resource allocation process. In a bank-centered financial system‚ NPLs can further thwart economic recovery by shrinking operating margin
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SUBJECT: Walt Disney: SWOT‚ PESTEL and Porter analysis Introduction 2 Pestel analysis 2 Political factors 2 Economic factors 3 Social factors 3 Technological factors 4 Environmental factors 4 Porter’s Five forces model 5 New entrants 5 Buyers 5 Substitutes 6 Suppliers 6 Competitors 6 Swot analysis 7 Strengths 7 Weaknesses 8 Opportunities 9 Improvement of customer relations strategy 9 Advertising Growth 9 Differentiation 9
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1. SWOT Analysis Strengths IBM’s core strength lies in its System/360 and System/370 mainframe series. These mainframes have become the industry’s benchmark that competitors try to match. Moreover‚ IBM’s high-priced lease strategy‚ supported by excellent customer support‚ enhances the company’s fortunes. Over the years‚ IBM’s excellent service‚ along with a successful sales team has given it an advantage over the competition. IBM’s successful ventures with computer‚ software‚ and marketing companies
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