� PAGE �1� BANK OF AMERICA Bank of America is one of the biggest companies with a lot of employees. Bank of America was founded in 1874 known as the Nations Bank till its acquisition of a San Francisco-based Bank of America in which it assumed its current name. Bank of America is one of the leading financial companies in the world. When dealing with assets‚ it is the second largest. Bank of America has a profit of 31.61%. The factors that hurt the bank would be due to customers closing accounts
Premium Bank of America Employee benefit Human resource management
Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper
Premium Coca-Cola Marketing
Chemical Bank : Implementing the Balanced Scorecard Submitted By : Group 12 KUSHAL KISLAY FT151093 MEHUL JAIN FT152088 SIDDHARTHA PAUL FT154003 VIVEK KHATTAR FT154063 JAYANTH SATHEESH FT152025 Background • Chemical Banking Corporation was performing a radical organizational transformation into a marketfocused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. • Shift its image from a narrow provider of traditional financial services to a broader
Premium Strategic management Management Balanced scorecard
services. State Bank of Pakistan was established as the central bank on July 1‚ 1948 to control the financial sector. Subsequent amendments were made to extend the control and functions of SBP through State Bank of Pakistan Act 1956. SBP encouraged the private sector to establish banks and financial institutions in the country. It resulted into unhealthy competition and unlawful practices due to bribe and corruption during the decades of 1950s and 1960s. In 1974‚ all the existing banks were nationalized
Premium Bank
Why do banks and other financial intermediaries exist in modern society‚according to the theory of finance? There are multiple approaches to answering this question. The traditional view of banks as financial intermediaries sees them as simultaneously fulfilling the financial-service needs of savers (surplusspending units) and borrowers (deficit-spending units)‚ providing both a supply of credit and a supply of liquid assets. A newer view sees banks as delegated monitors who assess and evaluate
Premium Bank Financial services
I. Overview of Commercial Banks: 1. Concept: Based on the law of Credit Institutions: Commercial bank is a type of credit institution which made the whole banking and monetary operations related. Based on the activity content: Commercial bank is a type of bank which make direct transactions with companies‚ enterprises‚ economic organizations and individuals‚ by taking deposits‚ savings‚ and then use that capital to lend ‚ discounts‚ provide means of payment and supply banking services for
Premium Bank Cheque Commercial bank
concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
Premium Customer service
productivity and profitability According to Tangen (2005:728) profitability is most of time confused with productivity. It is described that profitability considers the monetarily effects‚ while productivity considers the real progression that takes place among purely physical phenomena. Profitability can be defined as the relationship of money between the output and input‚ thus including the influence of price-factors. Pekuri‚ Haapasalo and Herrala (2011:41)‚ states that profitability is a critical
Premium Economics Generally Accepted Accounting Principles Investment
ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
Premium Customer relationship management Customer service Marketing
things is no longer valid. Change is permanent and a reality. Those who are not able to keep pace with the changes are destined to loose the race. Science and technology is changing the way financial institutions perform their transactions. Today’s banks are shaking by these technological changes. Life has never been so easy‚ comfortable‚ and luxurious. Science and technology have brought our life to this stage. But a new technology brings with it not only the potential for success but also a never-ending
Premium Bank