Pizza USA must develop a consistent and effective pizza delivery service that will potentially increase pizza sales. It needs to create a unique and differentiated delivery service that will build and increase customer loyalty. Furthermore‚ it must design ways and processes that will address certain customer demands. Requirements: Make a list of pizza delivery attributes that are important to you as a customer. Combine your list with the lists of a few other class members and categorize
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Within concepts of operations management‚ flexibility is one of the most important components. But what is flexibility? It is to have quick response to different kinds of situation such as rapidly changing customer needs. Customers nowadays are becoming more and more demanding than they used to be‚ because of the improved economical situation‚ the pursuit of better lifestyle‚ etc. Take Pizza Hut as an example from the catering industry; see how its flexibility helps it outperforming its competitors
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Pizza USA: An Exercise in Translating Customer Requirements into Process Design xxxxxxxxxxxxx xxxxxxxxxx University Abstract This case involves Pizza USA‚ a small independent chain restaurant operation that offers both dine-in and carry-out services for customers that has received feedback for a potential change that will require the implementation of design process to add services. Currently‚ customers have indicated that they are pleased with
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Case 1: Daikin China (word count 983) Daikin? Maybe you are not familiar with this brand. It doesn’t matter. When Daikin entered China market in 1990‚ many Chinese consumers always asked same questions‚ “What is Daikin?”‚ “Where does Daikin come from?”‚ “What products does Daikin operate?”‚ or “Is it a Korea brand?”. But now‚ Daikin becomes the No.2 air-conditioning manufacturer in the world which is only fall behind Carrier‚ the US air-conditioning giant who was the inventor of air-conditioning
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1. Introduction This report focuses on the case studies of the Levi Jeans workers and the California Auto Club reengineering customer service. It looks at operations management as a source for gaining a competitive advantage and overcoming potential problems experienced within and organisation or workplace. The questions to be reviewed are as follows: Jeans Therapy - Levi’s factory worker are assigned to teams‚ and morale takes a hit: 1. What went wrong with Levi’s move to teams in their plants
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It was July 2002 and Theodore Streng‚ Head of Supply Chain Management (SCM) of SIG Combibloc‚ the second biggest supplier of aseptic packages for food and beverages just tried to prioritize the aspects he was about to present at the meeting of the executive committee on strategic positioning. The key issue of this meeting was the benchmark report which compared SIG Combibloc to its main competitor Tetra Pak. The results of the study were striking: “Whereas both companies are head to head in
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Operation management week 3-2 1. what is the reason for formulating and implementing an operation and supply chain strategy? The implementation of an operations and supply chain strategy is necessary for an organization in order to provide a clear vision of the value they will provide to the customer. The strategy should detail the competitive advantage the organization seeks to obtain and deliver. To develop a successful strategy‚ the organization must understand the values held by the customer
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decades‚ attention to quality has increased dramatically‚ and this has truly yielded significant results. However‚ the owner needs to realize that there may be vast differences from industry to industry. Also‚ the quality of pizza available in local markets varies widely as local pizza enthusiasts can testify. Therefore‚ the writer is probably right‚ in general‚ but might be wrong in this situation. Q2. What are the benefits and drawbacks of placing the firm’s primary emphasis on minimizing customer wait
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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Nestlé Refrigerated Pizza Case Executive summary: In 1990 Nestlé Refrigerated Food Company‚ NRFC‚ subsidiary of Nestlé S.A‚ had to decide about the launch of a refrigerated pizza‚ under the name of Contadina pizza‚ continuing the build of the refrigerated food category it started few years ago with the launch of the Contadina pasta and sauces‚ and where the satisfying results exceeded expectations‚ NRFC would be then the first mover in this new category product‚ pre
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