BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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Introduction Depression and stress are extremely serious problems that are facing many teenagers as revealed by the study in Minnesota high school. Signs that one has stress are‚ a feeling of sadness‚ tension‚ worry‚ frustrations as well as withdrawal that lasts for hours or even days. The main distinction between stress and depression is that depression last for a longer time than stress. Depression results from various causes‚ which can be‚ social‚ emotional as well as physical factors. Regarding
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Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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| |Manage Quality Customer Service | |This unit describes the performance outcomes‚ skills and knowledge required to develop strategies to manage organisational systems that ensure | |products and services are delivered and maintained to standards agreed by the organisation. Many managers are involved in ensuring that | |products and services are delivered and maintained
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eco plan‚ Plan A‚ which will see them‚ amongst other things‚ become carbon neutral and send no waste to landfill by 2012. This assignment requires me to compile a customer service training manual for Marks and Spencer. It will include a background to the company‚ their mission statement and their charter. I will then design the training manual‚ define quality service‚ discuss standards of excellence and codes of practice. I will then discuss the current legislation in terms of Customer Service
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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Introduction The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock‚ warehouse inventory‚ and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its
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Personal Technology Action Plan (PTAP) Online Making Technology Work for You–Social/Global/Cultural Phase III (SLOs 1a‚ 1b‚ 1c‚ 1d‚ 1f‚ 1g‚ 1h‚ 1i‚ 2a‚ 2c‚ 3b‚ 3c) In your own words‚ answer the questions below in complete sentence format (answers should be between two and five (5) sentences long): Review Writing Guidelines. All videos referenced below can be found in the Research Guide for the course under the Global/Social/Cultural tab. Social (9 pts) One (1) reference required After viewing the
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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