analysis of the service process and service environment to evaluate the specialty coffee house chain‚ Starbucks Singapore. The report evaluates the purpose and value of the Starbucks servicescape design‚ a descriptive illustration of the service environment with a detailed and clear blue-printing of the service process all from an external view-point Introduction and Company Background Description of Service Environment Specific Goals‚ Values and Objectives of Starbucks Singapore Servicescape
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
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Starbucks Strategic Plan � PAGE * MERGEFORMAT �23� Running head: STARBUCKS STRATEGIC PLAN Starbucks Strategic Plan University of Phoenix � TABLE OF CONTENTS 31. EXECUTIVE SUMMARY � 32. COMPANY BACKGROUND � 33. VISION STATEMENT � 34. MISSION STATEMENT � 35. VALUES STATEMENT � 46. ENVIRONMENTAL ANALYSIS � 46.1. External Environment � 56.2. Opportunities and Threats � 66.3. Competitive Analysis � 86.4. Economic Analysis � 106.5. Non-Economic Factors in the Remote Environment � 126
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STARBUCKS: DELIVERING CUSTOMER SERVICE In 1992 Starbucks vision was to become the “Third Place” (home‚ work and then Starbucks). The value proposition was based on high quality coffee‚ high service standards and customer intimacy all offered in a relaxed and comfortable atmosphere. The positioning was meant to appeal to a niche market of highly educated affluent customers predominantly female between the ages of 24-44 years. Starbucks did not have a dedicated marketing strategy‚ but the function
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Marketing Plan: Starbucks Revitalizing Teas Abstract A marketing plan for Starbucks Coffee Company for the introduction of a new line of tea to the beverage menu includes a multi faceted approach. Beginning with an organizational overview‚ and following with the new product description‚ SWOTT analysis‚ marketing research‚ segmentation‚ differentiation and positioning‚ product life cycle‚ the marketing mix‚ budget‚ and finally‚ control mechanisms‚ the marketing plan comes to life. Organizational
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Products What Starbucks stands for is not just a good cup of coffee but also the passion it pours into its product quality and its service. According to (SWOT Analysis Starbucks Strength2000)‚ Starbucks has made a profit in excess‚ beside that‚ Reputation of Starbucks has built up mainly due to the quality of products and services. Its brand image itself is made through his main product‚ which is THE COFFEE. All different coffee variations are part of their product portfolio. The major priority
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Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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VIII. ACTION PROGRAM February – Selecta Ice Cream will advertise on Television at noon time shows that will give them lesser cost of the advertisement and consumer will eventually buy ice cream because of the heat. The advertisement will tell the public the benefits of eating ice cream on a high temperature of the day. Estimated cost of 2 million pesos. April – Selecta Ice Cream will announce summer camp for the kids and adults. Summer time is peak season for ice cream industry so Selecta should
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Kristin Carder 04/28/2009 Media Plan: Starbucks Executive Summary It is recommended for Starbucks coffee company to target college students and business employees between the ages of 18 and 49 living in the top 10 markets‚ in addition to Omaha and Lincoln markets‚ for this media execution. Starbucks is advised to deliver a message that reminds consumers of their superb quality‚ high-end brand‚ and welcoming attitude toward students and business workers in downtown communities of large cities.
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