researching satisfaction‚ firms generally ask customers whether their product or service has met or exceeded expectations. Thus‚ expectations are a key factor behind satisfaction. When customers have high expectations and the reality falls short‚ they will be disappointed and will likely rate their experience as less than satisfying. The study Factors Influencing Customer Satisfaction Of Mahindra’s Passenger Vehicles At TVS & Sons‚ Maradu‚ Ernakulam helps to find out the satisfaction level of customers
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Factors affecting the behavior of Gases Matter: Occupies space‚ has a mass‚ exists in 3 physical states namely solids‚ liquids & gases; composed of particles. Solid: have fixed shape‚ fixed volume. Liquid: takes shape of part of container below liquid level. No fixed shape‚ has fixed volume‚ flow easily. Gas: when collected into vessels occupies all space inside vessel‚ takes shape of container‚ no fixed shape or volume. Arrangement of particles in solids‚ liquids &
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based commodities‚ the service sector has been taken seriously in Malaysia as it is the key driver towards its growth. The main focus of this study is to look at the service industry that faces a major problem of employee turnover. In a much smaller scope; the focus would be on employee turnover in the hotel‚ retailing‚ call center‚ kitchen department which had not been explored quite significantly. The study would attempt to discover aspects which actually perceived by the employees as important
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between employers and employees in the workplace” When an employee starts a new company there may be many internal and external factors that impact on the employment relationship. One external factor is the state of the economy‚ in recent years the economy has experienced a recession. This has impacted businesses in many ways; e.g. redundancies - less capital means companies can no longer afford to keep all staff. A second external factor is the social impact. For example the age of retirement
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easier than to explain it (Rollinson‚ Dundon 2007). Some say there is a certain reason mainly resulting in this decline while others emphasize the interaction of several factors. For example‚ Freemand and Pelletier (1990) solely utilize the changes in labour law to explain the decrease of unions during 1980s‚ arguing that the legal factors accounted for the ‘entire’ decline in union density in the period between 1980 and 1986. However‚ to explain the decline of collectivism‚ Metcalf (1991) disagreed the
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TEKNOLOGI MALAYSIA FACTORS CONTRIBUTING TO PROFICIENCY IN ENGLISH AS A SECOND LANGUAGE AMONG CHINESE STUDENTS IN JOHOR BAHRU BY OOI CHOON LEAN MP061113 EDUCATIONAL PSYCHOLOGY 581225-07-5846 SUPERVISOR ASSOC PROF DR AZIZI HJ YAHAYA ii ABSTRACT There has been an ongoing debate about the importance of the English language. Employers are lamenting that new graduates these days lack communicative proficiency in English. The purpose of this study is to determine the factors which contribute
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[pic] Major Research Project ON “AN ANALYSIS OF FACTORS AFFECTING GROWTH OF HYPERMARKETS IN INDIA” SUBMITTED BY : GUIDED BY: ROSHAN TEJNANI DR. KAPIL JAIN MBA ( MS ) – 5 YRS 9TH SEM IM-2K7-81 CERTIFICATE OF FACULTY GUIDE This is to certify that MR. ROSHAN TEJNANI‚ student of International Institute of Professional Studies‚ Indore‚ of MBA (Full Time) program has
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and Tesco. Changes in the marketing environment have certainly influenced positively the growth of the ready meals market. This PESTEL Analysis will help to analyse the ready meals’ market environment and identify the factors that influenced its growth. Political factors: The government is concerned about the health of the society and is promoting healthy eating and encouraging people to choose healthier lifestyle option. The government has repeated warnings about the potentially dangerous
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Content Sl.No. | Content | Page No. | 1 | Acknowledgement | | 2 | Introduction | | 3 | 1. Situation analysis of TATA NANO 2.1. ( PESTELC) 2.2. Understanding the Competitive Environment- Porter’s five forces 2.3. Competitive advantage( Potter’s Generic strategy) | | 4 | | | Acknowledgement Introduction TATA Group is more than 150 years old. In terms of market capitalization and revenues‚ Tata Group is the largest private corporate group in India and
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lePolitical and Legal Factors The Great FireWall of China: At the forefront of Google’s numerous court and legal battles over the years is its endeavours in trying to crack the world’s internet market‚ China. Google had first started offering a Chinese translated version of its Google.com site in 2000‚ but Chinese users often struggled to connect or experienced problems online due to poor service from the countries licensed ISP’s (internet service providers). China’s government heavily restricts
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