Case #4: THE BATTLE FOR VALUE‚ 2004: FEDEX CORP. VS. UNITED PARCEL SERVICE‚ INC. Synopsis and Objectives • Set in June 2004 • To assess the financial performance of FedEx Corp. and United Parcel Service‚ Inc (UPS). The two firms have competed intensely for dominance of the overnight express package industry. • This case is intended for use in an introductory discussion of corporate value creation and its sources. It requires no numerical computations; rather‚ the tasks are
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to enjoy a coffee by themselves. STARBUCKS’ VALUE CHAIN The value chain is the combination of the value-adding activities‚ the primary activities and the support activities‚ which converts inputs into outputs and offer the customers a level of value that exceeds the cost of these activities. The customer perceived value “depends on the product’s ability to satisfy his or her needs or requirements” (Businessdictionary.com). Starbucks’ value chain can be summarized as shown on the diagram below:
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Study of the Saudi Aramco Value Chain Study of the Saudi Aramco Value Chain October 2010 Company overview: The Saudi Arabian Oil Company (Saudi Aramco) is a government-owned entity (since 1988 fully government-owned) and the world’s largest oil company in terms of output and managed natural crude oil resources. The company specializes in the exploration‚ production and distribution of crude oil‚ petrochemicals and natural gas. Saudi Aramco was established 1933 when Saudi Arabia signed a concession
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Starbucks Case: Starbucks’ Value Chain A value chain is used to identify key areas of a corporation‚ including their resources and what they may achieve. The value chain is made up of key primary and secondary activities‚ which differentiate a business from others and creates a competitive advantage. The primary activities include inbound logistics‚ operations‚ outbound logistics‚ marketing/sales‚ and services. Secondary activities are made up of the firm infrastructure‚ human resource management
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E – Commerce & Value Chain Integration Group Assignment (B2C) Page Contents Page No (1) What is E COMMERCE ?……………………………………………..……………………… 1 (2) What is Business-to-Consumer…………………………………………………………… 1 (3) What is Virgin Atlantic………………………………………………………………………… 1 (4) Company Background and History……………………………………………………… 2 (5) Company Strategy ………………………………………………………………………………
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Stakeholders play different important roles within the coffee value chain. There are about nine actors involved within the coffee value chain and eight supporters identified. The actors fully participate in the chain and fully responsible for the chain at different levels within a chain based on their functions. Supporters are not within a chain and implement the chain rather they play the facilitation or technical support to the chain actors at different levels. From producers‚ there are two main
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Introduction 2. Industry analysis 1. Indian entertainment industry 2. Indian film industry 3. Growth drivers 4. Key players 3. Services marketing concepts as applied in multiplex 1. 7 Ps of services marketing 2. Service profit chain 3. Service blueprinting 4. Managing demand and supply 5. Yield management 6. Managing waiting process 7. Complaint management and service recovery 8. Customer
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exceptional supply chain? The many challenges in order to improve the supply chains usually come with the unidentified. Many companies produce products they think their consumer will want. After that‚ they ship their products to retail stores. Then‚ these stores try to sell the products to the customers. Here‚ the supply chains slows down as they are figuring out what to build next. Then‚ these companies deal with their suppliers to get the materials for the products. Here‚ the supply chain slow down more
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How Starbucks makes the customer a part of their value chain. Starbucks value chain consists of the following factors: * The Firms infrastructure: This is the way Starbucks want their organization set up and how best to conduct systems such as planning‚ finance‚ quality control and their information technology management. * Human Resource Management: HR is the activities associated with recruiting‚ managing‚ training‚ developing and rewarding people within the organizations. In order to make
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Porter and Shank assess the addition of value as management of costs in an effort to increase efficiency or add value to the organization as a whole. Porter model concentrates primarily on the internal control of operations via the value chain‚ whereas Shank concentrates on value addition. Porter’s model utilizes internal cost strategies for internal reduction of costs to increase value only on the value additions (microcosm) whereas Shank expands the value chain against both internal and external evaluations
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