Royal Hotel The Royal Hotel faces issues typical of any hotel. Customer service and aesthetics are the cornerstones the hospitality business and if they are lacking in anyway‚ patrons will find other hotels that better suit their needs. The Royal Hotel GM sees the recent events as unacceptable and is attempting to correct the problems and ensure they do not lose customers to competitors by hiring the firm that Blake works for. Blake will attempt to solve the problems of the hotel by installing
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References: http://nightout-party.blogspot.in/2012/03/oberoi-hotels-resorts-rated-1-in-guest.html http://articles.timesofindia.indiatimes.com/keyword/oberoi-group/recent/2 http://www.vccircle.com/news/consumer/2013/08/05/oberoi-hotels%E2%80%99-parent-eih-posts-102-growth-revenue-116-increase-net-profit http://www.oberoihotels.com/special_offers.asp
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effective positioning strategy: ....................................................................... 1 Market Analysis: .................................................................................................................... 1 Internal Corporate Analysis: .................................................................................................. 1 Competitor Analysis: ............................................................................................................
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I do agree that the healing process can only begin with the acknowledgement‚ understanding‚ and the ability to communicate the traumatic occurrence to an outside source. The source in which this information is revealed should be reliable and knowledge with the ability to provide the assistance need at that time; however‚ I do not feel it has to be a crisis interventionist or licensed counselor. For decades‚ many have argue that only license professional with degrees should aid an individual through
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it. The employees at DND Building Studio Units have no experience using an automated hotel management system since they are using manual process in recording and computing data. Training should be necessary for them to use the system efficiently and effectively. Project Size The project size is reasonably small. There are no other branches of this business. The team is planning to have an automated hotel management system for future business expansions. Economic Feasibility Intangible Benefits
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| |The bulk of the revenue is generated between August and May‚ with periods when classes are not in session being extremely slow. The hotel is| |at full occupancy only during football weekends and commencement. Occupancy has been declining | |for the last year or so‚ with last month’s RevPAR at a record low. Since arriving at the Coug Inn
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and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
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The hotel that I am researching on is Four Season Hotel. It is located at 21 Avenue Road‚ Toronto‚ Ontario. This is close to Bloor Street and Avenue Road. This hotel consists of thirty-two floors and has maintained its freshness through frequent renovations. However‚ throughout all the renovations the hotel was able to keep its signature elements like the lobby’s impressive black and white marble floors and a cove ceiling bathed in soft light. Moreover‚ the Lobby‚ the Avenue Bars‚ and the lounge
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------------------------------------------------- The Spirit to Serve Once‚ when a customer checked in at an Anaheim Marriott hotel‚ she was in a very disturbed state of mind. It was on her way to the hotel that she learnt of her sister’s death. The worst part was that she had to wait the whole night at the hotel to board a flight the next morning. As she checked into the hotel‚ Charles‚ who was looking after room service‚ asked her why she was upset. On hearing her reply‚ he assured her of any help
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is the strategy of the hotel? It is appropriate? It is possible? The strategy of the Portman Hotel is to achieve a new level of service among American luxury hotels. They started with these standards when they found a spectacular niche in the hotel sector. The niche was a revolution in guest services based in Hong Kong style: “To bring Asian standards of the hospitality to the U.S” Base on his goal‚ Patrick Mene‚ vice president and managing director of the Portman Hotel‚ wrote the operating plans
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