The HR Professional Map captures what successful and effective HR people do and deliver across every aspect and specialism of the profession‚ and sets out the required activities‚ behaviours and knowledge. By covering 10 professional areas and 8 behaviours‚ set in 4 bands of competence the Map covers every level of HR profession. HR Professional Map is the foundation of HR profession‚ and it sets out what HR practitioners need to know and do and how the need to go about doing it at all stages
Premium Management Professional
Case Study > Data Warehousing Continental Airlines I. Executive Summary Table of Contents I II III IV V Executive Summary The Decision to Invest Implementation New Business Strategies ROI 2 4 6 9 19 20 Technical Appendix A Continental’s comeback from “Worst to First” is an airline industry legend. Now the company is engaged in a new initiative to move from “First to Favorite.” To support this ambitious initiative‚ Continental tapped into its Enterprise Data Warehouse and expanded it
Premium Customer relationship management Customer service Airline
An airline reservation clerk is responsible for synthesizing flight information‚ pricing‚ and customer preferences under significant time constraints while maintaining a courteous and professional relationship. The ability to think critically under pressure is paramount to the success of any employee in this position. This is a problem-solving job where each scenario may present a new set of constraints and require flexible solutions. The ability to think flexibly‚ would allow an employee to maintain
Premium Critical thinking
DA is one of the oldest airlines in the United States‚ however‚ there are still threats from new entrants in the market because low-cost carriers (LCC) definitely going to affect the pricing strategy of DA. In contrast‚ DA has brand loyalty due to its long history of operation. Moreover‚ the entry barriers are still high due to the operating cost such as aircraft‚ airport cost‚ maintenance‚ route licenses‚ and taxations. The threat of substitution Since the airline industry is serving passengers globally
Premium Airline Southwest Airlines Avianca
HR PORTFOLIO Name: Shanika Jayasooriya Student ID: JASHD13 Lecturer: Mr. Ranjith De Silva Subject: Human Resource Management (MAN2145) Table of Contents 1.0 Research Synopsis 3 2.0 Job Analysis 4 2.1 Importance of Job Analysis 4 2.2 Steps in a Job Analysis 5 2.3 Components of a Job Analysis 6 2.4 Uses of Job Analysis Information 6 3.0 Job Description 8 3.1 Components of a Job Description 8 3.2 Uses of a Job Description 9 3.3 Relationship between Job Analysis and Job Description
Premium Human resource management
No: 1620 Batch: PGDM HR Index | Sr. No. and Topic | Page No. | |1.What is TQM |2 | |2.Why is it valued in industry |2 | |3.What does it consist of |3 | |4. How is role of HR important in TQM?
Premium Total quality management Quality management Management
array of brands. These brands belong to many different industries; It is a home to brands which have originated in other countries as well as brands which have been born in this country itself. One particular brand that has really caught my interest belongs to the aviation industry. This company has been known for is amazing hospitality‚ courteous crew and one of the best inflight services. This company is none other than Singapore airlines. The company was founded on 1st may 1947 and was known
Premium Flight attendant Singapore Airlines
4DEP (HR) ACTIVITY 1 The Human Resources Profession Map (HRPM) consists of 2 core professional areas‚ 8 professional areas and 4 professional competence bands. Core Areas: Insights‚ Strategy and Solutions & Leading HR Insights‚ strategy and solutions are focussed on development within an HR organisation‚ such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading
Premium Customer Management Customer service
Airline Alliances an Analysis Introduction: Liberalisation of the Airline Market now allows carriers to engage in alliances to form more powerful synergy’s and capture a larger share of the market. Since the introduction of The Airline Deregulation Act in 1978 in North America and similar acts worldwide the aviation industry has become one of the fastest growing industries. The main objective of this was to allow the market place to influence the development of airlines. The main development from
Premium Continental Airlines US Airways British Airways
response time and improving decision-making and service to managers & employees. * Most frequent uses include payroll processing‚ maintaining employees’ records and administering benefits programs. * First step in choosing a HRIS is fir HR personnel to evaluate their biggest headache or most time-consuming tasks Challenge 3: Managing change * No change means chance Types of changes * Reactive change- resulting
Premium Human resource management Human resources