Tqm in Hr
Name: XYZ
Roll No: 1620
Batch: PGDM HR
Index
| Sr. No. and Topic | Page No. |
|1.What is TQM |2 |
|2.Why is it valued in industry |2 |
|3.What does it consist of |3 |
|4. How is role of HR important in TQM? |3 |
|5. Implementation of TQM, role of HR and its |4 |
|impact: | |
|6. Conclusion |5 |
Role of HR in TQM:
What is TQM:
• TQM which is Total Quality Management is a management approach to achieve long term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
• Now TQM focuses on quality improvement and ultimately achieve customer satisfaction. This can be done by an organization through its internal customers, i.e. employees who are the real and as important customers for an organization as its external customers.
• Hence, the role of People-based management comes into picture which includes:
o Achieve successful internal working relations
o Providing with speed, accuracy and efficiency in the work being a fundamental requirement of TQM.
The above mentioned two objectives can be achieved through:
o Conducting surveys known as “Energy Meter” which reflects the satisfaction, morale and motivation level of the employees.
o On the external front, surveys are conducted among the customers for
Roll No: 1620
Batch: PGDM HR
Index
| Sr. No. and Topic | Page No. |
|1.What is TQM |2 |
|2.Why is it valued in industry |2 |
|3.What does it consist of |3 |
|4. How is role of HR important in TQM? |3 |
|5. Implementation of TQM, role of HR and its |4 |
|impact: | |
|6. Conclusion |5 |
Role of HR in TQM:
What is TQM:
• TQM which is Total Quality Management is a management approach to achieve long term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
• Now TQM focuses on quality improvement and ultimately achieve customer satisfaction. This can be done by an organization through its internal customers, i.e. employees who are the real and as important customers for an organization as its external customers.
• Hence, the role of People-based management comes into picture which includes:
o Achieve successful internal working relations
o Providing with speed, accuracy and efficiency in the work being a fundamental requirement of TQM.
The above mentioned two objectives can be achieved through:
o Conducting surveys known as “Energy Meter” which reflects the satisfaction, morale and motivation level of the employees.
o On the external front, surveys are conducted among the customers for