Team Reflection
Learning Team Reflection
OPS/571 Operations Management
November 01, 2013
Instructor: Luanne Arredondo
Learning Team Reflection
This week reflection paper Team A will discuss Total Quality Management (TQM) and International Organization for Standardization (ISO). Team A will discuss how TQM and ISO can improve an organization, the benefits, and challenges of each, and the role of the Quality Control departments in relation to either TQM and ISO. Team A will start with a definition of each.
TQM
TQM is defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Jacob & Chase, 2011, pg. 286). TQM has two operational goals:
1. Extra care is taken in the design of the product or service
2. Ensuring that the organization’s system can produce consistently the design
Both of these goals can be achieved if the entire organization is geared toward these goals. With this term, total quality management was founded. In 1980, TQM became a major concern because the Japanese showed superiority in manufacturing automobiles. The United States quality was so bad that it became national priority to improve the manufacturing in the United States.
ISO
(ISO) is a “series of international standards for quality management and assurance designed to help companies document that they are maintaining an efficient quality system” (Jacobs & Chase, 2011, pg. 298). ISO is the idea behind every stage of business from design through manufacturing, installation, and servicing. ISO standards identify criteria to ensure that products leaving the facility meet the requirements of its customers. There are eight principles defined that are customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach decision making, and mutually beneficial supplier relationships (Jacob & Chase, 2011). The idea behind
OPS/571 Operations Management
November 01, 2013
Instructor: Luanne Arredondo
Learning Team Reflection
This week reflection paper Team A will discuss Total Quality Management (TQM) and International Organization for Standardization (ISO). Team A will discuss how TQM and ISO can improve an organization, the benefits, and challenges of each, and the role of the Quality Control departments in relation to either TQM and ISO. Team A will start with a definition of each.
TQM
TQM is defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Jacob & Chase, 2011, pg. 286). TQM has two operational goals:
1. Extra care is taken in the design of the product or service
2. Ensuring that the organization’s system can produce consistently the design
Both of these goals can be achieved if the entire organization is geared toward these goals. With this term, total quality management was founded. In 1980, TQM became a major concern because the Japanese showed superiority in manufacturing automobiles. The United States quality was so bad that it became national priority to improve the manufacturing in the United States.
ISO
(ISO) is a “series of international standards for quality management and assurance designed to help companies document that they are maintaining an efficient quality system” (Jacobs & Chase, 2011, pg. 298). ISO is the idea behind every stage of business from design through manufacturing, installation, and servicing. ISO standards identify criteria to ensure that products leaving the facility meet the requirements of its customers. There are eight principles defined that are customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach decision making, and mutually beneficial supplier relationships (Jacob & Chase, 2011). The idea behind
References: Jacob, F. R., & Chase, R. (2011). Operations & Supply Chain Management (13th ed.). Boston, MA: McGraw-Hill Irwin. Kurtus, R. (2001). Comparing ISO 9000 and TQM. Retrieved from http://www.school-for-champion.com/iso9000/iso_9000_vs_tqm.hym Quality Control Department. (2013). Retrieved from http://www.manpower.gov.om/en/vt_quality_control_dept.asp