I. Public opinion John Zaller states that mass opinion is made up of values (core‚ unchanging beliefs)‚ attitudes (beliefs on broad policy issues)‚ and opinions (more flexible views on specific policy issues). II. Four characteristics of public opinion The characteristics of public opinion are direction (beliefs of the majority)‚ stability (consistency over time)‚ salience (importance)‚ and strength (intensity of belief). III. The public The public may be categorized as the mass public (70–80%)
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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reflects its public service remit. ‘Channel 4 no longer makes programmes for minorities‚ because it wants to bring audiences together rather than segment them.’ (Jeffries‚ S). The objective of this essay is to discuss and examine the ways in which ‘Channel 4’ dramas reflect its public service remit. Throughout this essay there will be an analysis focusing on two particular television drama’s that have been produced purely for Channel 4 to show if they do reflect the station’s public service remit and
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Public Shaming Is Shameful 11/20/2011 Public shaming is a demeaning practice that should not be used. It has spanned the ages‚ changed its techniques‚ and yet produced little results. There are other forms of disciplines that can be used before resorting to a method that does not work. Public shaming is where a criminal is humiliated in public instead of receiving an imprisonment. Some of the practices that public shaming might include are branding‚ stoning‚ mutilation‚ and different
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Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet
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cities. When faced with taking private cars or publictransport people react in different ways. I will discuss for and againstarguments about using either private cars or public transport in this essay. Some peopleprefer use private cars to public transport for several reasons. First‚ theythink that private cars are faster than public transport since you don’t haveto spend your priceless time waiting for the bus under a bus-shelter crammedwith people. Second‚ you can go from work to home directly without
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V) will be such that a well-educated person will be able to answer them without any specialized study. The question will be such as to test a candidate’s general awareness of a variety of subjects‚ which will have relevance for a career in Civil Services. The questions are likely to test the candidate’s basic understanding of all relevant issues‚ and ability to analyze‚ and take a view on conflicting socio- economic goals‚ objectives and demands. The candidates must give relevant‚ meaningful and
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the structure and powers of public authorities and regulating the conduct of citizens and private organisations. The executive is all the institutions and persons concerned with the implementation of the laws made by the legislature. It involves central and local government and the armed forces. The role of the executive ‘..includes initiating and implementing legislation‚ maintaining order and security‚ promoting social and economic welfare‚ administering public services and conducting the external
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Keywords: Service brands Service quality Global branding International business Starbucks Coffee The astounding growth and expansion of Starbucks is outlined‚ both on a global scale and within Australia. The focus then shifts to the abrupt closure of three-quarters of the Australian stores in mid 2008. Several reasons for these closures are described and examined‚ including that: Starbucks overestimated their points of differentiation and the perceived value of their supplementary services; their
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Theoretical Models of Public Policymaking The "Policy Process Theory" just described is a good model to describe public policymaking‚ but it has little explanatory power. In other words‚ you cannot make predictions from this model. It simply states that a policy first begins on an agenda‚ it is then formulated‚ adopted‚ implemented and evaluated. But it has no theoretical framework to allow one to predict how a policy ends up on the agenda‚ or if a policy will be adopted. The "Political
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