Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant‚ Jose’s Mexican Restaurant must provide service that is top-notch‚ in other words fast‚ efficient‚ great testing‚ convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose’s restaurant should be defined by service‚ value‚ reliability of the
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LEAN SIX SIGMA METHODOLOGY Research Project TEAM 14 DUE DATE: April 23th‚ 2013 About the Company An Indian automotive company produces some of the engines it integrates inside its cars. However‚ some of the engines present overheating problems due to jammings
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Six Sigma Case Study Reducing Employee Turnover in a Hospital System The Challenge A three-facility hospital system was facing a challenge with employee turnover. Statistics showed that almost 50 percent of terminations were employees in the first year of their employment‚ a number that was more than 20 percent higher than the national average. The hospital system estimated that terminations cost as much as $2.2 million annually‚ and that reducing terminations could have significant impact
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undertaken to train the leadership teams on developing the second-line‚ compensation and benefits‚ executive coaching‚ rewards and recognition programmes and interviewing & selection. Six Sigma deployment in FY-11 was focused on improving process capability & reliability issues as per the needs of individual manufacturing sites. A total of 85 projects were executed leading to financial benefit of Rs. 26 Crore for the year 2010-11. As a part of Six Sigma deployment process‚ 9 Reliance Certified Black
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Introduction: Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service
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package for the R statistical environment allows to: • plot Shewhart quality control charts for continuous‚ attribute and count data; • plot Cusum and EWMA charts for continuous data; • draw operating characteristic curves; • perform process capability analyses; • draw Pareto charts and cause-and-effect diagrams. I started writing the package to provide the students in the class I teach a tool for learning the basic concepts of statistical quality control‚ at the introductory level of a book
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A project Report on “DMAIC App to improve Warehouse Operation” Undertaken At xxxxxxxxxxxxxxx Warehouse In fulfilment of Capstone Project of Post Graduate Diploma in Industrial Engineering (PGDIE) By Rajul Agarwal (103) Puneet Jain (107) PGDIE- 41 Under the guidance of Dr. K. Maddulety Professor NITIE‚ Mumbai National Institute of Industrial Engineering‚ Mumbai-400087 Acknowledgement “Too often we are so preoccupied with the destination‚ we forget the guiding
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1. Makadok (2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially
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B - 38. When a process fails to satisfy a customer: a. it is quite often the customer’s fault. b. it is considered a defect c. it is time to reengineer the process. d. it is usually half the customer’s fault and half the company’s fault. D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects? a. Value b. Fitness for use c. Psychological impressions d. Individual development B - 40. Which of the following
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everyday job‚ so that quality management would be a part of that job. And last‚ is to record honest numbers. Insurance was becoming more ubiquitous and customers were having a hard time differentiating one firm from another. Of all their core capabilities‚ DAV’s customer service was seen as the best way of standing out of the insurance crowd. DAV management believed that customer service was a critical element in DAV strategy to maintain current
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