Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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Final Exam Topic #4 There were many traders ran through Africa and Eurasia during the time frame of 300-1450 C.E. The trades of Mediterranean Sea‚ Trans-Saharan‚ Indian Ocean and Silk Road played a dominant role in trade networks. There were changes but also continuities The need for trade for the Trans-Saharan area began in 800 B.C.E. The importance of this trade were to trade items such as gold‚ slaves‚ ebony‚ coffee beans‚ iron‚ colored dye‚ leather‚ camels‚ wheat and barley. The developments
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Business Law Final Exam Fall 2012 Asano Takisawa True/False Indicate whether the statement is true or false. __F_ 1. Equity is a branch of unwritten law that seeks to supply remedies of equal measure to the parties in a legal dispute. __T_ 2. Most online dispute resolution services apply general‚ universal legal principles to resolve disputes. __T_ 3. A failure to return personal property is conversion even if the rightful owner consented to the initial taking. __T_ 4. Self-defense
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Chem Final Exam Combination Combination reactions‚ also known as synthesis reactions‚ involve the combination of two or more substances into a single new substance: A + B ---> AB Many metal oxides‚ for example‚ absorb carbon dioxide (CO2) from the air to form carbonates: CaO(s) + CO2(g) ---> CaCO3(s) Decomposition Decomposition reactions represent the reverse of the combination process in that one substance breaks down into two or more substances: AB ---> A + B Water‚ or H2O‚ for example
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Exam #4 ______________________________ Chapters 7 and 8 Studying Engineering‚ Third Edition (Name) Circle one 1. The title of Chapter 7 "Broadening Your Education" means: a) b) c) d) e) Take lots of courses outside of your major Join a fraternity or sorority Talk to people from different backgrounds The quality of your education will be enhanced through participation in a variety of extra-curricular activities All of the above 2. The overall engineering honor society is: a) b) c) d) e) Phi
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BGS FINAL EXAM 3 Ch 9: Business in Politics The Universe of Organized Business Interests: Peak associations Represent many different companies and industries Most prominent group to represent a business Examples: U.S. Chamber of Commerce and the National Association of Manufacturers (NAM) Trade Associations Represent companies grouped by industry Virtually every industry has one Act as early warning systems; hold training conferences‚ perform research More than 6‚000 Washington Office Typically
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CLICK TO DOWNLOAD PROJ 586 Final Exam Page 1 1. (TCO A) In a _____ organization‚ the project manager does not have complete authority over the project team. 2. (TCO H) What is the longest phase of the project life cycle? 3. (TCO B) A(n) _____ is defined as a piece of work that consumes time. 4. (TCO D) All of the following are risk response types except _____. 5. (TCO F) The two most common types of project reports are _____. 6. (TCO C) The _____ time is the latest time by which
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CLICK TO DOWNLOAD HRM 598 Final Exam Page 1 1.(TCO A) The new CEO of your company‚ who just came from a competitor‚ has just asked you to discuss the organization’s compensation system. As the compensation manager‚ you tell him about the organization’s nearly 500 employees in about 70 different job titles who are located in three locations in L.A. He asks you to describe the strategy used to guide compensation system decisions. You explain that ordinarily‚ pay models are guided by several strategic
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HRM 324 Final Exam To purchase this material click below link http://www.assignmentcloud.com/HRM-324/HRM-324-Complete-Class.. For more classes visit www.assignmentcloud.com 1. Base pay defined is? a. Pay by the drink b. Hourly or annual salary c. Service fees d. A fee that is paid per project 1. How is base pay adjusted over time? a. Cost of living adjustments b. Seniority pay‚ merit pay c. Incentive pay‚ person focused pay d. All of the above 1. Extrinsic compensation includes
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Final Exam Review Using Table 10-1‚ review default port numbers used commonly with TCP and UDP purposes HTTP TCP Port 80 – used by web browsers and web servers Telnet TCP Port 23 – used for terminal emulation SSH TCP Port 22 – used for secure terminal emulation FTP TCP Port 20‚ 21 – used for file transfer DNS UDP Port 53 – used for name resolution SMTP TCP Port 25 – used to send and receive email POP3 TCP Port 110 – another email protocol IMAP TCP Port 143 – another email protocol SSL TCP
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