PROJECT CHARTER FOR CLEANERS’ MANAGEMENT INFORMATION SYSTEM CLEANING TECHNOLOGIES LIMITED (CTL) PRESENTER : Josphat Orora Ondigo K.C.S.E. INDEX NO. : 552016046 TITLE : CLEANERS’ MANAGEMENT INFORMATION SYSTEM SCHOOL : RONGAI AGRICULTURAL AND TECHNICAL HIGH SCHOOL YEAR : 2010 SUBMITTED TO : Kenya National Examination Council (KNEC) CLEANERS’ MANAGEMENT INFORMATION SYSTEM Focus Road‚ P.O. BOX 453626 Nakuru Kenya Telephone: 0721218246 Fax: 254-858585666
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Table of Contents Executive Summary…………………………………………………………………….2 Background……………………………………………………………………………..2 Problem Statement....…………………………………………………………………...3 Analysis…………………………………………………………………………………3 Recommendations and Conclusion……………………………………………………..6 Figure 1 Talent Drycleaners Flowchart Operation Process……………………………..8 Figure 2 Talent Drycleaners Throughput Calculations………………………………….8 References……………………………………………………………………………….9 Executive summary Talent Drycleaners
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TQM would be the relevant tool to manage all the processes that has been highlighted in this study since we can’t produce what we can’t measure‚ as a result it will then focus on the overall performance through monitoring and continuous assessment to ensure a quality of service to students. In addition‚ according to (Sallis‚ 2002:1) there are several aspects that should be featured to achieve quality in education‚ it includes the following: • The use of the latest technology • Authentic examination
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Introduction What is TQM? Total Quality Management (or TQM) is a management concept introduced by W. Edwards Deming. TQM was developed to reduce the errors produced during the manufacturing or service process‚ increase customer satisfaction‚ streamline supply chain management‚ plan for innovation of tools and make certain workers have the highest level of training. One of the principal aims of TQM is to limit errors to 1 per 1 million units produced. Total Quality Management is often associated
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Zurich Case Study Creating quality customer care A Zurich case study http://businesscasestudies.co.uk/zurich/creating-quality-customer-care/introduction.html#axzz2hyuet8tx Read more: http://businesscasestudies.co.uk/zurich/creating-quality-customer-care/introduction.html#ixzz2hzHj1KmX Follow us: @Thetimes100 on Twitter | thetimes100casestudies on Facebook Page 1: Introduction Zurich Insurance Group provides insurance and other financial services to both individuals and businesses. The
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TQM In An Accounting Environment Chapter One: Description of the problem: All companies need effective employees in order to complete the necessary daily tasks and attain a profit. Many employers do not receive the peak level of performance from their workers due to the fact that the employees do not feel they are having an effect on the quality of service they are offering‚ or cannot see any tangible outcome from their efforts. This chapter describes several different aspects of
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Both TQM and BPR are customer-oriented. They both aim on improving the customer satisfaction. Also‚ they both suggest thinking outside in. On the other words‚ they both suggest to think from the customer’s viewpoint. Also‚ both TQM and BPR are process-oriented. They both target to alter the processes‚ but not just on the product. Moreover‚ they both take team approach. Nearly all BPR projects are initiated by top-down approach. Since BPR would results great changes‚ staff resistance is obvious.
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Case Study 3: Implementing TQM for an institution Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai‚ recently celebrated 50th anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most
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Warranty 5. Price 6. Reputation According to D.H. Besterfield customer feedback must be continually solicited and monitored. Feedback enables the business organization to: 1. Discover customer dissatisfaction. 2. Discover relative priorities of quality. 3. Compare performance with the competition. 4. Identify customer’s feedback. Determine opportunities for improvement Methods/Tools/Techniques that can be used to obtain responses from the customer. Comment Card Is a low-cost method of obtaining
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to making world-class products‚ providing total customer satisfaction‚ and being a good corporate citizen. In retrospect‚ New Management was a decisive turning point for SAMSUNG‚ the moment when the entire company was repositioned on the basis of "Quality first." During this period‚ 17 different products - from semiconductors to computer monitors‚ TFT-LCD screens to color picture tubes - leaped into the ranks of the top five products for global market share in their respective areas. 12 others achieved
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