IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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I.Case Analysis Overview Cumberland Metal Industries (CMI) is one of the largest metal manufacturers in the world. The company evolved from selling metal as a finished product to one that used it as a raw material‚ increasing sales from $250‚000 in 1963 to over $18‚500‚000 in 1979. Currently‚ CMI relies heavily on SlipSeal‚ which is used as a high-temperature sealant in automobiles. Although CMI dominates the market for this product‚ corporate sales figures decreased over the last year. As a
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Pensacola Surgery Center Time Value Analysis A Case Study in Healthcare Finance Catherine Grace Bautista 1. Consider the $50‚000 excess cash. Assume that Gary invests the funds in one-year CD. a. What is the CD’s value at maturity (future value) if it pays 10 percent annual interest? FV = PV x (1+i)n FV = 50‚000 x (1+10%)1 FV = 50‚000 x 1.10 FV = $55‚000 at maturity after a year b. What will its future value be if the CD pays 5 percent interest? If it pays 15 percent interest? @ 5% per annum
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Comparing the Density of Metals Question: What is the effect of changing the type of metal on its density? Hypothesis: If a different metal type is used‚ then the density will change. Materials: 4 metal samples Balance 50 ml graduated cylinder Water Paper towels Apparatus: Pre-Lab Questions: 1. What’s the formula to calculate density? D = M / V
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TENNISPOURTOUS The center of TennisPourTous (TPT) was founded more than five years ago by a group of friends passionate about sports in general and tennis in particular. Before the foundation of TPT‚ it was mandatory to join a club to play tennis. Since existing clubs were complete‚ people had to register on a waiting list and sometimes wait several years before being able to start practicing their favorite sport. In order to address this unmet demand‚ the group of friends decided to create a center operating
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Improvements of the Best Medical Facility The Queen’s Medical Center‚ located in Downtown‚ Honolulu‚ is private‚ non-profit‚ medical facility that offers primary and specialized care services. The organization is accredited by the Joint Commission on Accreditation of Healthcare Organizations and is affiliated with VHA Inc.‚ the national healthcare alliance. It has been approved to participate in residency and medical training by the Accreditation Council for Graduate Medical Education. Jason Y.
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ability to identify metals is an extremely important one. With this ability‚ we can correctly assign different traits‚ and use the metal in its most suitable environment. This is important to many industries‚ where metals play an increasingly large role. Determining the identity of the metal is paramount to determining what conditions to use the metal under. This seemly simple task is‚ however‚ can be quite complex‚ as there are many ways by which one can identify a metal‚ each with varying amounts
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Strategic Quality Management (SQM) Implementation Plan Canon Business Process Services‚ Inc. I. Company Overview Canon Business Process Services is an international company with a presence in over 100 countries and employing over 10‚000 people. The company provides solution-oriented products and services to customers in the various corporate structures including oil and gas companies‚ manufacturing‚ corporations‚ and multi unit distributers which are predominantly part of energy organizations. The
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Introduction In this case study‚ the laboratory of Cooke and Lewis provide a calibration and testing system for industry. The system they made enable companies meet the quality at each stage in processes. With the diverse development of business‚ Cooke and Lewis were not able to satisfy the demands of those organisations. Two attempts were made for the company‚ top-down approach and multi-disciplinary approach. The employee involving approach showed the internal customer satisfaction and a high
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Abundance and Extraction of Metals 1. a Mineral - A mineral is a naturally occurring inorganic solid‚ with a definite chemical composition‚ and an ordered atomic arrangement. b Ore - Deposit in the Earth of valuable metals contained in minerals. c Economic Natural Resource Deposit - This is a natural deposit of something that is economically viable to mine‚ refine and sell. Hence the deposit must be big enough to last for a large period of time‚ so that it will make enough money for the
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