A. Profession in Cruise Line Industry Living and working on a cruise ship is for many people an unique experience‚ fulfilling a life-long dream to travel and meet new people. The job best suits adventurous people‚ who are willing to work hard and who strive for perfection. Compared to other industries‚ cruise lines have a much higher employee turnover rate. Many people consider cruise line jobs as life-long careers‚ change ships or cruise companies‚ go on holiday‚ or simply return to a job on
Premium Cruise ship Ship Cruise line
Analyzing Waiting Lines Most people find waiting lines irritating – waiting is idle and nonproductive time. From a service system perspective‚ however‚ a line represents a demand for service. Think of a restaurant on a Friday night. As a customer it is an irritation to have to wait 40 plus minutes for a table‚ but from the restaurant’s perspective‚ if there is not a line‚ then that means there are empty tables. Idle services are not good. So management must balance waiting time with the
Premium Normal distribution Poisson distribution Probability theory
Value Line Publishing There are two leaders for retail building-supply industry: Home Depot and Lowe’s‚ the two companies captured more than third of the total sale of the industry. Home Depot hold 22.9% market shares of the industry and Lowe’s hold 10.8% market share. Two companies are head to head competitor but focus on different market‚ Home Depot focused on large metropolitan areas and Lowe’s focused on rural area. Two companies both maintained online stores. Lowe’s has its own Web site: “Accent
Premium Economics Retailing Lowe's
OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS. (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) PLC ENUGU ZONE) BY AIDELOMON‚ ROSELINE .O. BA/2006/080 DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT AND SOCIAL SCIENCES CARITAS UNIVERSITY‚ AMORJI – NIKE‚ EMENE‚ ENUGU. AUGUST‚ 2010. TITLE PAGE AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS. (A CASE
Premium Training Management Organizational studies and human resource management
TASK 1 1.0 Definition of Below the Line Tools The terms ’below-the-line ’ promotion or communication refers to forms of non-media communication‚ even non-media advertising. Below-the-line promotions are becoming increasingly important within the communications mix of many companies‚ not only those involved in products‚ but also for industrial goods. http://www.coolavenues.com/mba-journal/marketing/below-line-promotion For my understanding‚ below the line tools means that the promotion is not
Premium Marketing Sales
CHAPTER 18 Management of WAITING LINES KEY IDEAS 1. Waiting lines are an important consideration in capacity planning. Waiting lines tie up additional resources (waiting space‚ time‚ etc.); they decrease the level of customer service: and they require additional capacity to reduce them. 2. Waiting lines occur whenever demand for service exceeds capacity (supply). Even in systems that are underloaded‚ waiting lines tend to form if arrival and service patterns are highly variable because
Premium Customer service Arithmetic mean Probability theory
REVISED CURRICULUM OF DIPLOMA OF ASSOCIATE ENGINEER IN MECHANICAL TECHNOLOGY July‚ 2009 GOVT. COLLEGE OF TECHNOLOGY RAILWAY ROAD LAHORE Revised Scheme of Studies D.A.E. 1st Year Mechanical |Code |Subject |T |P |C | |Gen |111 |Islamiat and Pak Studies |1 |0 |1 |
Free Welding Arc welding
The line and staff activity has been debated for many years. One of the earliest expositions in line-staff activities dates back to 1911‚ in the military’s plan to simplify shop work (Fisch‚ 1961). These two activities are often perceived as one process; however they are not the same. There are fundamental differences between line and staff activity. These two functions cross over in organizations including health care‚ manufacturing‚ and service organizations. The line does not have direct authority
Premium Management Organization Structure
adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
Premium Service system Customer service Marketing
LINE-AND-STAFF ORGANIZATIONS Organizational structure involves‚ in addition to task organizational boundary considerations‚ the designation of jobs within an organization and the relationships among those jobs. There are numerous ways to structure jobs within an organization‚ but two of the most basic forms include simple line structures and line-and-staff structures. In a line organization‚ top management has complete control‚ and the chain of command is clear and simple. Examples of line organizations
Premium Management Organization Strategic management