A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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The Real Leadership Lessons of Steve Jobs Focus Steve Jobs was famous for his laser-like focus. This natural personality trait was further honed by his study of Zen philosophy; “deciding what not to do is as important as deciding what to do”. Shortly before his death‚ Larry Page‚ Google’s co-founder visited Jobs to ask for advice. Jobs told him to figure out the top five products Google should focus on and “get rid of the rest‚ because they’re dragging you down”. Page followed his advice‚ announcing
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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CONTENTS 1. INTRODUCTION 2. CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity
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Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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The Real Harajuku: Japanese Youth’s Unique Self-Expression Years ago‚ a group of Japanese young people started hanging out at the Harajuku district. These trendsetting youth go there with their unexplainable fashion sense (Bartlett). The Harajuku fashion is just really so different because anything can be possible (Craft 26) and it is all about “creativity‚ theatricality‚ style‚ confidence‚ looking cute‚ and mixing and matching” (Knight). This was all made possible due to the fact that the youth
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school curriculum is just not enough to prepare students for the real world. Our schools have become too old-fashioned. Today‚ success in the real world is not about memorizing the periodic table or the quadratic equation. It’s not about studying for hours the night before a test to get a 100 percent‚ then forget it all the next week. School should be about how to apply these sciences and arts to the real world. In the real world‚ if you need to know something for your job‚ you look it up
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States. This primitive creature is one of the most controversial animals in the scientific community. Is it real or is it fake? I believe it is fake. However‚ the real question is why bigfoot is fake. There have been many claimed bigfoot sighting and many scientist and hunters have tried to study this cryptid. Although‚ there has never been any concrete evidence to prove that bigfoot is real. When there are recorded bigfoot sightings they just hear sounds or rustling‚ never any communication or yelling
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