Jeon and Choi (2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued
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Training and Development: Training and Development Staff: DANIEL OKOROAFOR.. 08066251732 Training and development refer to programs designed to help new employees adjust to the workplace successfully. In addition‚ they include the formal ongoing efforts of corporations and other organizations to improve the performance and self-fulfillment of their employees through a variety of methods and programs. In the modem workplace‚ these efforts have taken on a broad range of applications‚ from training
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managing their training and development resources in order to gain competitive advantage within the marketplace (Noe et al‚ 2005). Senior managers within organisations are now becoming increasingly aware of the importance of training and development as a strategic function and its impact on the future success of the business (Spurling and Trolley‚ 2000). It is vital for training managers to effectively acquire‚ manage and develop their internal and external resources in order for the training function
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Transmittal Message August 06‚ 2009 Ms. Farhana Nur Malik Course Instructor Manpower Planning and Forecasting‚ MGT 425 BRAC Business School Subject: Letter of Transmittal Dear Madam‚ With great pleasure we submit our report on HR Activities of Aarong‚ that you have assigned to us as an important requirement of MGT 425 course. We have found the study to be quite interesting‚ beneficial and insightful. We have tried our level best to prepare an effective and creditable report. The
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Discuss the relationship between entrepreneurship‚ innovation and economic development. With the rapid development of a dynamic global economy‚ increasingly countries are seeking breakthroughs in their economic development. Stimulated by these ever-increasing competition pressures‚ exploitation of new ideas and businesses which provide great potential for economies to thrive‚ accordingly‚ is gaining widespread attention (Mansfield‚ 1972; Wong et al.‚ 2005). In consequence‚ on a global scale‚ not
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Problems of Staff Training and Development in Filipino Companies Foreign Literature Understanding the phenomenon of employee training and development requires understanding of all the changes that take place as a result of learning. As the generator of new knowledge‚ employee training and development is placed within a broader strategic context of human resources management‚ i.e. global organizational management‚ as a planned staff education and development‚ both individual and group‚ with the
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Manpower planning is the first step in the recruiting and selection process. 1. Decide what positions you’ll have to fill through Manpower planning and forecasting. 2. Build a pool of candidates for these jobs by recruiting internal or external candidates. 3. Have candidates complete application forms and perhaps undergo an initial screening interview. 4. Use selection techniques like tests‚ background investigations and physical exams to identify viable candidates. 5. Decide who to make an
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Training and Development Tiffany Holland- Sandifer HCS/341 November 2‚ 2012 Pamela Trent Training and Development Training is a very important tool to have for the new and existing employees to enhance their skills. Employees must be ensured that that have all the tools necessary to exceed beyond what is required to be successful. Opportunities and training materials should be a consistent trend within the working environment. Training managers must have the proper knowledge in order to be
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needs assessment for the new job at the new plant ‚ using the following processes : Training needs analysis process is a series of activities conducted to identify problems or other issues in the workplace‚ and to determine whether training is an appropriate response. The needs analysis is usually the first step taken to cause a change. This is mainly because a needs analysis specifically defines the gap between the current and the desired individual and organizational performances. Who Conducts
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Development and Training Paper For this assignment‚ JP Morgan Chase (JP Morgan) will revamp its training and development program. JP Morgan is a very large company‚ so any new training material will go through many guidelines to ensure the adequate amount of changes are done. JP Morgan will assess what the training needs are. Once the training needs are identified‚ the training materials can be created. JP Morgan being the large company that it is‚ will most likely use an internal medium to train
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