Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
Premium Customer Sales Customer service
AUDIT EXPECTATIONS GAP Definition i) Liggio (1974a) defines it as the difference between the levels of expected performance as envisioned by the independent accountant and by the user of financial statements. The Cohen Commission (1978) on auditors’ responsibility extended this definition by considering whether a gap may exist between what the public expects or needs and what auditors can and should reasonably expect to accomplish. ii) According to Guy and Sullivan (1988)‚ there is a
Premium Audit Auditing Auditor's report
A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
Premium Mobile phone Mobile network operator Telephone company
CXC School Based Assessment (S.B.A) Social Studies Year 2013-2014 Name of Candidate: Ricardo Jones Candidate #: 100035 Centre Name: Ferncourt High School School Centre #: 100035 Territory: Jamaica Teacher:
Premium Bar chart Chart Pie chart
Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
Premium Quality management Public sector Quality assurance
in comparison with other ethnic groups.The gap in the wages in America proves to be a need for employment opportunities‚ economic disparities‚ and stagnant income.Employment opportunities in most African American communities are scarce which contributes largely to the wage gap. The annual household income for African americans exhibits the economic imbalances as other races have higher earnings.There are many reasons contributing to this ongoing wage gap‚ the stagnant income plays a major role as
Premium United States Poverty African American
Income of University Professors‚ Peter S. Li presents the results of a study conducted‚ which shows the pay gap between university professors Canada. Li’s goal in this paper is to uncover the factors that influence the earnings of university professors in Canada‚ and most importantly to determine the reasons behind these differences in earnings‚ such as gender or visible minority status. In finding the answers regarding pay gaps between university professors in Canada‚ Li collects his data from the
Premium Sociology Gender Race
High school years should be a great experience‚ but many demands and rapid changes can make them one of the most stressful times of life. Students today face increasing amounts of schoolwork‚ a rapidly changing curriculum‚ assignment deadlines and exams; they worry about selecting careers and post secondary programs‚ and they must balance schoolwork with sports‚ hobbies and social life. They have conflicts with parents‚ friends‚ siblings; have to cope with unpredictable moods‚ concerns about appearance
Premium Anxiety High school
When we talk about thinking‚ then in today’s fast changing scenario‚ the younger generation become more practical‚ more wild‚ more assertive and ambitious then the older generation. Now days‚ “Success” become a buzz word in between the younger generation and younger generation is trying to achieve this word at any cost. Now‚ the question is arises that “What is the major reason behind this deep difference?” Lots of conclusions are also there but I think over ambition‚ greed of money‚ glamour world
Premium Thought Crime Reasoning
Success of Closing the gap strategy The ‘Closing the gap’ strategy has so far been taking its toll at a slow pace. This strategy is a set of national actions aimed at reducing Indigenous Disadvantage. Although some success in health and care have been achieved‚ greater engagement of elders and shorter time frames are being demanded. There are numerous aims and strategies that need to be considered if we are planning to close the gap in the next 2 years. Currently‚ the policy has been going off
Premium Health care Medicine Health economics