oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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considered to be a pioneer in marketing. (McBain‚ 1944). The majority of marketing theorists claims that organizations that focus on their customer’ needs are better positioned to achieve long- term success than companies that do not (Kotler‚ 2000). Research has shown that customers receive social‚ psychological and economic benefits from engaging in long-term relations with service firms‚ and these yield positive returns for the companies (Gwinner et al.‚ 1998). But it is also important to recognise
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Definition of motivation Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job‚ role or subject‚ or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need‚ (2) incentive or reward value of the goal‚ and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain
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approaches and definitions of “what employee relations is”. “Employee relations is a common title for the industrial relations function within personnel management and is also sometimes used as an alternative label for the academic field of “industrial relations”. The term underlines the fact that industrial relations is not confined to the study of trade unions but embraces the broad pattern of employee management‚ including systems of direct communication and employee involvement that targets the individual
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Effectively Using an Integrated Employee Engagement Program Marilyn Field University of the Rockies October 3‚ 2010 Org/8530 Dr. Gary Shelton Abstract A company’s level of employee engagement is a reflection of its core values; while at the same time reflects a fulfilling and positive job-related state of mind that is characterized by the resilience and energy of its workers. The following report is an analysis of a case study conducted by Hallowell (1996) to determine whether
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deliver productive outcomes at work and within society‚ one must first consider the concept of industrial relations; later known as employee relations due to the shift in trading trends of the UK from predominantly manufacturing industries. Employee relations concentrate on the management and maintenance of the employment relationship between employer and employee. This means dealing with employees either through trade unions or individually to bargain for employment practices‚ terms and conditions
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the unknown? Research explores that the operands of curiosity and exploration are motivational drivers. Motivation can be defined as the arousal‚ direction and persistence of behavior. (Franken‚ 1994) Motivation is an internal state or condition that activates behavior giving direction towards one’s desire or want. The motivational drive is a basic or instinctive need associated in the effort of behavior directed towards a goal-oriented cause. Curiosity is central to motivation for exploratory
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Motivation Without Rewards and Competition C J Tate Creating Communities in the Classroom EDUC 540 Dr. Vickie Cummings March 14‚ 2014 Abstract Motivation is the key for any teacher in order to get their students to succeed. If the students are not motivated‚ they are not interested in learning. This can lead to class management problems. Motivation can be divided into two categories: intrinsic and extrinsic. Intrinsic is internal: doing something for personal enjoyment. Extrinsic is
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CHAPTER-I INTRODUCTION 1.1 DEFINITION‚ MEANING‚ AND CONCEPT DEFINITION: Employee Retention involves taking measures to encourage employees to remain in the organization for the maximum period of time. Employee retention is a systematic effort by employers to create & foster an environment that encourages current employees to remain employed by having policies &practices in place that address their diverse needs. Retention is the process for members or volunteers remain active with
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Employee Training and Career Development Paper Gretchen Baker HRM 300 August 4‚ 2012 Dr. Tim Lolatte Employee Training and Career Development Paper Training and development programs help increase both employee morale and performance. Offering training programs that are relevant to the job will send a message to your staff that professional development is a priority within the organization. Training employees so they can improve their skill set or learn new technologies will increase their
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