Beowulf focuses on the strengths in loyalty. The ideal presentation of loyalty is shown through the protagonist‚ Beowulf. Loyalty is one of Beowulf’s guiding virtues throughout the epic poem. Because he is such the ideal nobleman‚ the failure of others in the epic poem to be as great as Beowulf makes him seem more noble and faithful. Beowulf was always very loyal to all of his country‚ kingdom‚ king and subjects around him. With all of this and his courage‚ he was a model hero for what he was portrayed
Premium Beowulf Hero Grendel
ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
Premium Customer relationship management Customer service Marketing
What is Brand Loyalty? The American Marketing Association defines brand loyalty as: The situation in which a consumer generally buys the same manufacturer originated product or service repeatedly over time rather than buying from multiple suppliers within the category. Brand loyalty is more than simple repurchasing‚ however. True brand loyalty exists when customers have a high relative attitude toward the brand which is then exhibited through repurchase behavior. This type of loyalty can be a great
Premium Brand Marketing Psychology
1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
Premium Behavior Marketing Interpersonal relationship
Javalgi‚ R. G. & Moberg‚ C. R. (1997) Service loyalty: implications for service providers. The Journal of Services Marketing‚ 11(3)‚ pp. 165-179. Jacoby‚ J. & Kryner‚ D. B. (1973) Brand loyalty vs. repeat purchasing behavior. Journal of Marketing Research‚ February‚ pp. 1-9. Oliver‚ R. L. (1999) Whence consumer loyalty. Journal of Marketing‚ 63(special issue)‚ pp. 33-44. Wernerfelt‚ B. (1991) Brand loyalty and market equilibrium. Marketing Science‚ 10(3)‚ pp. 229-245. Javalgi
Premium Marketing Service Service system
Brand Loyalty In marketing‚ brand loyalty refers to a typical consumer behavior in which s/he repurchases a brand’s product with a certain level of commitment and can be seen as a repeated buying of a particular product/service or behaviors like advocating the use in the general public or people they know. Nevertheless‚ brand loyalty does not only entail repurchasing. Repurchase may be the result of several other variables like absence of good alternatives‚ situational constraints‚ or simply
Premium Brand Academic degree Higher education
Respect Respect‚ especially in the Army is a very important value to live by. It is much more than just talking kindly and listening to someone. It is the process of taking into consideration someone’s emotions‚ feelings and needs. You must also focus on their ideas‚ thoughts‚ and preferences. It is showing someone that you value their time; that you care what they have to say. Showing someone respect allows that person to know and acknowledge that you are tracking them and that you comprehend
Premium Respect Soldier
1. How would you operationally define the construct of respect? Take the perspective of each of the three client sectors: insurance‚ air travel‚ and retail. I would define respect as finding the way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients
Premium Customer Customer service Sales
Respect By Unknown June 13‚ 2013 Respect is important. Respect your elders always and never talk back to them. Stand up in the presence of the elderly‚ and show respect for the aged. Fear your God. For I am your Lord. A fierce and heartless nation that shows no respect for the old and no pity for the young. Its armies will be devoured their livestock and crops will perish‚ and they will be destroyed. Now the sons of Eli were scoundrels who had no respect for the lord. Like I said before respect
Premium Respect Love Romance
Brand Loyalty One of the most desirable traits that marketers would like to see in the consumers they are positioning their product towards is loyalty to their brand. Brand loyalty can be defined as “the extent of the faithfulness of consumers to a particular brand‚ expressed through their repeat purchases‚ irrespective of the marketing pressure generated by the competing brands.” (Business Dictionary‚ 2012) An expression of brand loyalty from consumers can help companies to experience significant
Premium Brand Johnnie Walker Brand management