CU672 - Make and Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring
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Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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TELEPHONE One of the greatest life changing inventions was the telephone. Electronic communication first began with the telegraph that allowed simple sentences to be tapped out over a telegraph line. In 1873‚ Alexander Graham Bell‚ along with Thomas Watson‚ an electrician helping Bell‚ began experimenting with a “harmonic telegraph” which he hoped would allow multiple communications to be transmitted simultaneously over the same pair of telegraph wires. By 1874 he was also working on a method
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Jerome: Good Morning‚ Marciano‚ this is Jerome speaking. Vincent: Good morning‚ May I please speak to the manager of the restaurant? Jerome: Yes I am. How can I help you today? Vincent: Hello Jerome. My name is Vincent. I’m calling from Awesome Creative. We’re a strategic marketing firm that does branding and web design. Do you have a couple of minutes to talk to me about your marketing needs. Jerome: Well‚ I’m working with a few different firms right now‚ some of which do web design and branding
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ISSN 1940-204X Tri-Cities Community Bank – A Balanced Scorecard Case Tom Albright University of Alabama Stan Davis University of Tennessee at Chattanooga Case A: BSC Development makers toward long-term value creating activities. Chris thought the BSC could be used to improve the financial performance of TCCB. In late December 2006‚ she approached the chief executive officer (CEO) and requested permission to implement the new program. TCCB’s CEO was apprehensive about the new program. His reluctance
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Bernasor‚ Mariez Tan JULY 25‚ 2013 BS TOURISM III-2 TOUR 5 REACTION ESSAY: 8 TELEPHONE ETIQUETTE TIPS Honestly‚ I seem to have lack of good manners when talking on the telephone especially when an unknown number calls me. When I read that article‚ I would like to say that‚ that awakens me to check out and do so. Good phone manners are nice thing. It’s very essential to respond positively toward someone who is polite and friendly. And I think everyone should practice all of these
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How We Make a Telephone Call 1. A Formal Telephone Call A: Hello‚ is this PSU Surathani Campus? B: Yes‚ that’s right A: Could I speak to Mr. Anan‚ please B: Yes‚ who’s speaking‚ please? A: My name is Thomas Smith B: Just a moment please‚ Mr. Smith A: Thank you 2. A Wrong Number A: Hello‚ Is Mr. Smith there‚ please? B: I’m very sorry there is no Mr. Smith here. You probably dialed the wrong number A: Is this 573-1253 B: No‚ this is 573-1235 A: I am very
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affect others” . In this case‚ it is evident the President of Tri-Star has engaged in unethical acts and practices. As outlined below‚ it is examined how the President of Tri-Star‚ despite fulfilling her legal obligations‚ breached her ethical duties that would ultimately impact the company‚ its employees‚ and its consumers. One of the main issues in this case is regarding the safety testing for the new battery. From a legal perspective‚ Tri-Star was not required to perform safety testing according
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Effective telephone techniques in business Part A – Research Phone calls in English for non-native speakers are much more difficult than talking to people face to face. Maybe it’s because you can’t read the person’s expressions or get cues about their meaning from their gestures. And of course as non-native speakers‚ it is sometimes difficult for us to understand accents and slang properly and that’s why you are already nervous before the call starts. Preparing in advance for a phone call in
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Salem telephone case 1. ”Revenue hours” represent the key activity that drives costs at Salem Data Service . Which expenses in Exhibit 2 are variable with respect to revenue hours? Which expenses are fixed with respect to revenue hours? A : Variable costs : The power‚ hourly personal. Fixed costs : The rent‚ custodial service‚ computer leases‚ maintenance‚ computer equipment‚ office equipment and fixtures‚ salaried staff‚ system development and maintenance‚ administration‚ sales promotion
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