LEVELS OF CUSTOMER’S SATISFACTION AT TOOTSIE’S RESTAURANT‚ TAGAYTAY CITY A Thesis Presented to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University – Cavite In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony
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Motivation‚ Satisfaction and Performance Plan LDR 531 Table of Contents The Team 1 Motivation‚ Satisfaction‚ and Performance 1 Motivation 1 Satisfaction 2 Performance 2 The Plan 2 References 4 The Team The team is composed of four team members and one team manager; Mike‚ James‚ Mary‚ Katy and Barb. The team does a good job staying motivated and satisfied‚ and also performs well. However‚ there are moments the team struggles due to differences in attitudes‚ emotions‚ and values
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affect our behaviours • Compare and contrast the major job attitudes. • Define job satisfaction and show how it can be measured. • Summarize the main causes of job satisfaction. Attitudes are evaluative statements- either favourable or unfavourable- about objects‚ people or events. Jung’s definition of attitude is a "readiness of the psyche to act or react in a certain way" (Jung‚ [1921] Most attitudes are the result of either direct experience or observational learning from the environment. Mainly
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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factors to job satisfaction Joseph Green MT302-Organizational Behavior December 7‚ 2012 According to Robbins and Judge (2011)‚ job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. The most important factors to job satisfaction in my work environment are: 1. Compensation/pay 2. Feeling safe in the work environment 3. Job security 4. Benefits 5. Relationship with co-workers 6. Career
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wrong perception by the receiver. 2. Information Overload: Managers are surrounded with a pool of information. It is essential to control this information flow else the information is likely to be misinterpreted or forgotten or overlooked. As a result communication is less effective. 3. Inattention: At times we just not listen‚ but only hear. For example a traveler may pay attention to one “NO PARKING” sign‚ but if such sign is put all over the city‚ he no longer listens to it. Thus‚ repetitive
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introduces the phenomenon on the satisfaction of service quality in CIMB Bank. It consists of the background of study‚ problem statement‚ objectives of the researchers in carrying out the study and the importance of the study towards the service quality of the bank in which the study is conducted. Nowadays‚ customers all over the places are becoming more quality conscious. Hence‚ there had been an increase in customer demand for a higher quality service. As we all know‚ satisfaction is a process of retention
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CENTRAL RECRUITMENT & PROMOTION DEPARTMENT‚ CORPORATE CENTRE‚ MUMBAI RECRUITMENT OF PROBATIONARY OFFICERS IN STATE BANK OF INDIA RESULT OF THE WRITTEN TEST (PHASE-I) HELD ON 28.04.2013 ROLL NUMBERS OF CANDIDATES SHORTLISTED FOR PHASE - II Phase- II (i.e. Group Discussion and Interview) will commence from 03.07.2013. Candidates are being advised by way of SMS and e-mail separately. Candidates are advised to download Call Letter and Bio-data Format from 18.06.2013 onwards. Roll Numbers : 1101000211
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deterioration in macroeconomic indicators and a marked deceleration in the investment momentum aggravated bearish sentiments in the capital markets. Infrastructure sectors have been hampered by resource constraints and other issues. Investment decisions‚ as a result‚ have seen prolonged deferment‚ with only a few projects being awarded. It is heartening‚ however‚ that the intrinsic strengths and embedded characteristics of the Indian economy still remain positive. GDP growth‚ at 6.5%‚ though sharply down from
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James Hurst illustrates a heartbreaking tale of two brothers‚ Doodle and Brother‚ in the short story "The Scarlet Ibis." Doodle‚ originally called William Armstrong‚ was born a cripple which bothers his older brother‚ Brother‚ greatly . As a result‚ Doodle is put through a training course with his brother to get rid of his disabilities. Along the way‚ the two siblings encounter a scarlet ibis which Doodle harbors sympathy for. This understanding is caused by the fact that the scarlet ibis and Doodle
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