BMBA511 Operational Excellence 5/08/2012 CASE STUDY THREE Performance Management at Intermountain Healthcare Key Points Operational focus - strategy rather than management. How will the organization prepare for the future if their primary customer (government) reduces spending? How will they address decreasing revenues caused by their increasing effiencies? Key People/Structures Dave Burton‚ & Brent James - Clinical Management System Design Linda Leckman – CEO Medical Group Nancy Nowak –
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The use of team is increasingly becoming the norm these days. “According to Stephen P. Robbins‚ a work team is a collection of people whose individual efforts result in a level of performance which is greater than the sum of their individual contributions. Teams‚ therefore‚ generate synergy by coordinating the efforts of the individual members.” Team members need certain basic skills to function as a unit. One of such skills is interpersonal skill‚ understanding each other’s personality and the
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The performance management cycle is another tool used to measure and monitor performance through professional supervision. As mentioned above it is important to plan in supervisions‚ it means setting performance expectations‚ this can be in one-one supervisions or group supervisions for individuals to focus their efforts towards achieving organisational objectives. It is important that staff are involved in the planning process as they will gather a better understanding of the overall goals of the
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Lean Manufacturing Principles Guide Version 0.5 June 26‚ 2000 Maritech ASE Project #10 Technology Investment Agreement (TIA) 20000214 Develop and Implement a ‘World Class’ Manufacturing Model for U.S. Commercial and Naval Ship Construction Deliverable 2.2 Submitted by National Steel & Shipbuilding Co. On behalf of the Project Team Members Prepared by The University of Michigan Revised data distribution statement: 10/26/01 Category B Data - Government Purpose Rights Approved
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------------------------------------------------- Top of Form Chap 10 Revenue Cycle ANGEL AVAKIAN | Started: May 5‚ 2012 11:45 AM | Questions: 35 | | | 1. ais11r 10-2 (Points: 1) | | The revenue cycle is a recurring set of business activities and related information processing operations associated with providing goods and services to customers and collecting cash in payment for those sales. With whom is the primary external exchange of information? a. competitors
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Kollberg‚ B. Dahlgaard‚ J. J. and Brehmer‚ P. (2006). Measuring lean initiatives in health care services: Issues and findings‚ International Journal of Productivity and Performance Management. Vol. 56‚ no. 1‚ 2007‚ pp. 7-24. Bhasin‚ S‚ & Burcher Laureani‚ A.‚ & Antony‚ J. (2010). Reducing employees’ turnover in transactional services. A Lean Six Sigma case study. International Journal of Productivity and Performance Management. Vol. 59‚ no. 7‚ pp. 688-700. MIT (2000) Moore‚ R. (2001‚ September)
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LEAN IN PRODUCTION AND SERVICE The word term ‘’LEAN’’ was put together to describe and personalize Toyota’s business activity during the 1980’s by a research team headed by one Jim Womack‚ Ph.D.‚ at MIT’s international Motor vehicle programme. According to them‚ the concept of ‘LEAN’ was fathered by Taiichi Ohno of Toyota. Ohno developed a contrasting approach to the mass production methods of US car firms through necessity. Later‚ in 1996‚ Jim Womack’s team espoused the five lean principles
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Revenue Management 2012/2013 (FTRD 9001) In an economic downturn‚ the task of the Revenue Manager is a challenging one‚ with a fall in overall demand and ensuing lower prices in the Market Place. Discuss strategies and tactics that may be used to best manage revenue in the current environment. TABLE OF CONTENTS Summary......................................................................................................................3 1. Introduction ...................
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differences between lean and agile supply chain strategies? Similarities in Lean and Agile Supply Chain Strategies: In both approaches‚ lean practice has transformed the downstream stages of the supply chain scheduling‚ according to demand pull‚ and increasing agility mean that ultimately converting to agile as today’s requirement. Excessive stock in the supply chain and the practice of increasing batch size to create efficiencies are directly in conflict with responsiveness for both lean as well as
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Understanding the management role to improve management performance Understand the specific responsibilities of middle managers in enabling and organisation to achieve its goals The responsibility of middle management within the Child Abuse Investigation team is enabling the organisation to achieve its goal in the safeguarding and promoting the welfare of children‚ protecting children from abuse and neglect‚ preventing impairment of their health and development‚ and ensuring they are growing
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