Introduction Customer relationship management Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. The purpose of customer relationship management is to extend the management‚ and improve the competition capability of the enterprises. The Real estate sector is rapidly growing. Forward-thinking
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provide loan facility to its members .An observation has been done from this study of the financial statement prepared by the statutory auditor of the bank A loan is a kind of advance made with or without the security. In case of a loan the bank make a lump sum payment to the borrower or credit his deposit account with the money advanced. A loan is a type of debt instruments loan entails the redistribution of financial assets over time‚ between the lender and the borrower. In a loan‚ the borrower initially
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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Nuclear Power: A Burden or a Blessing? When the first atomic bomb was dropped on Hiroshima‚ Japan‚ the world was thrust into the atomic age. Nuclear power had become a reality. It promised to provide clean‚ efficient energy for centuries to come. Despite all of the promises‚ nuclear power has only been put into minimal use. Only a few of the nuclear plants that the government planned on building have actually been built. Some of the plants that were constructed have been shut down. Now‚ more
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KEYWORDS Intangible resources‚ Intellectual Capital‚ banks‚ multidimensional analysis‚ taxonomy JEL CLASSIFICATION CODES G32‚ O3‚ O16 1. INTRODUCTION Functioning of banks on the financial market under conditions of high volatility environment necessitates the use of modern methods and instruments of financial management. In the capital market intellectual capital (also called - intangible resources) should not be considered the as a value added. Intellectual capital (IC) is the absolute requirement
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The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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Winthrop Jordan was born on November 11‚ 1931‚ in Worcester‚ Massachusetts. He was a history professor and a writer on the history of slavery and the origin of racism in the US. Jordan is the author of the 1974 book The White Man’s Burden. In this book‚ Jordan tries to describe the history of prejudice behavior in the US. Jordan states that the thesis of this book is that‚ “rather than slavery causing ‘prejudice‚’ or vice versa‚ they seem rather have generated [. . .] slavery and ‘prejudice’ may
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CDWP Competency Framework for the Customer Insight Profession Delivering a Professional Service Delivers a professional service that contributes to organisational effectiveness by: Delivering a Customer Focused Service Develops and delivers customer-led services by: Analysing‚ Improving and Changing Analyses and uses evidence to inform improvement and deliver change by: Managing People and Performance Manages people and resources‚ and applies project and programme management techniques
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be a premium product with excellent durability and conformability (ie ability to stretch over surfaces with corrugations or curves). It is used when the customer wants a paint-like finish that will last a long time‚ usually five to seven years. Calendared vinyl film is a cheaper product‚ but is also less durable (usually one to five years)‚ less conformable and thicker than cast vinyl film‚ and is suitable for short term signage‚ such as point of sale displays. Blackboard Pty Ltd (Blackboard) is
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Speak By : Dr Irengbam Mohendra Singh Demand for Meiteis to be a scheduled tribe A marvellous idea‚ it seems. But is it? Demands for Alternative arrangements by the Tangkhuls‚ and Kukilam by the Kukis seem bright ideas. But are they? Of course not! The Meitei demand is the culmination of what has taken them on an emotional rollercoaster ride from the peak of euphoria of independence to the valley of despair. I do appreciate the separate demands of the Tangkhuls and the Kukis‚ which they
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