Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the customer. It
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March 22nd 2010 “Impact of GST on the Fast Moving Consumer Goods Sector” SCM PROJECT 08 Fall Karthik Regunathan PGP25304 Rahul Tom Joseph PGP25317 INTRODUCTION: Goods and Services Tax: Of the many fiscal initiatives of the reinstated UPA government‚ the rolling out of the Goods and Services Tax promises to be the most significant initiative of Independent India. Initially envisaged to be in place by April 1‚ 2010 the GST would result in a major rationalization and simplification of the consumption
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Executive Summary Traditional management systems rely on volume to allocate overhead. Indirect cost is allocated to items such as direct labor hours‚ units produced or the production of machine hours. Using only single cost drivers‚ potentially distorts cost estimates especially when dealing with high volume production. The implementation of Activity Based Costing serves as a solution to this downside in traditional systems. ABC utilizes various cost drivers both volume and non-volume related to
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to measuring your social media marketing return on investment (ROI). Introduction You have started your social media marketing. You are posting to Twitter and Facebook and interacting with your fans and followers. You feel like things are going well‚ but you are unsure how to determine the ROI and impact of your social media efforts. Don’t worry; you are not alone! Social Media ROI We recently surveyed 414 iContact customers to learn more about their challenges and goals with social media
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investment for the proposed web portal project? The ROI Analysis concluded an Internal Rate of Return (IRR) of 44% (see Exhibit 14A). The IRR is larger than 12% required and it has a positive NPV. Based on the information the project can be acceptable and can be a good investment. The high IRR from the analysis hinges on optimistic projections of increasing market penetration and a steady growth in average order size. The key driver of the ROI analysis was the market penetration assumption. The
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R – by Steve North‚ Principal Procurement Consultant‚ Xoomworks Supplier Relationship Management How to make it work. The pressure for companies to create economic value and deliver greater returns has resulted in a significant focus on the performance of procurement across the organisation. As a result‚ more and more companies are looking to create value through the concept of supplier relationship management‚ but many are struggling to get the publicised benefits. This paper explains
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4 steps to rebuilding customer-supplier relationships By Justin Brown Many customer-supplier relationships were weakened or damaged during the economic downturn. To rescue them‚ both sides need to acknowledge past mistakes‚ identify the causes of those problems‚ take corrective action‚ and monitor the results. As of this writing‚ all signs are pointing toward recovery‚ and economic indicators (take your pick) are suggesting a better ending to 2010 than we experienced in 2009. Optimistic whispers
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importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers‚ retain existing ones and maximize their lifetime value. At this point‚ close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected customers‚The role of Customer Relationship Management in banking sector is very important and the need for Customer Relationship Management to increase customer value by using
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Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings 3 4
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time whenever I have to buy dress Haraa would come first to my mind Flower of Supplementary Service How we received supplementary service during our encounter. Which effect created difference in our experience? 1. Information: Customers require information on various elements of service that they buy. Sales person at Harra had perfect knowledge of all the products with them. She knew even minute details about the fabrics that they sold. It was really a delighting factor. 2.
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