Managing Customer Value Apple‚ L’Oreal & Ikea Case Study This assignment is about three different case studies for Apple L’Oreal and Ikea. Each member has performed research on their respective parts. It outlines how each organization improves different types of marketing strategies to satisfy their consumers. Group Members: Abdul Wasay Irfan TP021459 Arash Samimi TP020830 Reza Shalbafan TP029903 Intake Code UC2F1210E-BUS Module Code BM028-3.5-2 Module Title Managing Customer Value
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The Value of Brands White Paper White Paper: The Value of Brands: Evaluating Heineken’s Global Branding Strategy Tim Glowa July 31‚ 2002 Tim Glowa is President of North Country Research Inc.‚ (www.ncResearch.com) a Calgary based strategic marketing science company. He can be reached via email at Tim@Glowa.ca © 2002 Tim Glowa July 31‚ 2002 © 2002 Tim Glowa -1- The Value of Brands White Paper Table of Contents Abstract ............................................
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MARKETING Fundamentals of Customer Value To create successful customer relationships‚ companies must understand what their customers care about and what value proposition appeals to them. by Mohanbir Sawhney Kellogg School of Management S uccessful customer relationships are built on the bedrock of superior customer value. To attract and retain your most important customers‚ you must understand what they care about and what value propositions will appeal to them. While “value” is an overused buzzword
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Spreadsheet Exercises Using Excel Learning Objective: These exercises are designed to familiarize you with a spreadsheet application software called MS Excel. After the completion of the lab‚ you should be able to: 1. work with MS Excel or other spreadsheet programs 2. use functions and formulas in a spreadsheet application software for calculation 3. explain what functions and formulas are‚ how they work‚ and the difference between them Formulas Well‚ a formula is a simple calculation
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Case Study of Rosewood Hotels & Resorts Background: Established in 1979‚ Rosewood Hotels & Resorts‚ a privately held company‚ became known for its ability to enhance a property’s value by creating unique‚ one-of-a-kind properties that differentiated from other chain-like luxury competitors. In early 2004‚ to boost the company’s growth‚ Rosewood considered to implement a new branding strategy to establish Rosewood as a true brand with a global reputation for iconic luxury hotels. Problem
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StarBucks Cofee: Starbucks coffee successfully changed the perceived value for a coffee and people agreed to pay a higher cost for the same coffee they get in other places. Some of the benefits customers get at startbucs coffee are Wide range of variety Mix and match of the different flavours Custom flavor of the coffee Store ambiance and customer service range of related product Free internet service for the customers Comfortable seating and cozy ambiance Most importantly the availability
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Facts of the Case Rosewood Hotels and Resorts is a private luxury hotel management company established in 1979‚ headquartered in Dallas‚ Texas. The first hotel managed by the company was The Mansion on Turtle Creek‚ opened in 1980. As of 2003 the Rosewood had 12 hotels worldwide‚ with a total capacity of 1‚513 rooms‚ with a nightly rate varying between $120 -$9‚000. Rosewood competed with luxury corporate branded hotels such as Ritz-Carlton and Four Seasons but unlike them‚ Rosewood operated unique
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Customer Perceived Value – A Literature Review Introduction The concept of value exists back from the days where people begun engaging in exchange activities‚ however‚ it was only recently when both academics and practitioners realised the importance of delivering superior value to customers in order to achieve competitive advantage (Ulaga and Chacour‚ 2001; Khalifa‚ 2004; Lindgreen and Wynstra‚ 2005; Hansen et al.‚2008).
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ROSEWOOD HOTELS: CUSTOMER LIFETIME VALUE (CLTV) ANALYSIS The calculation below confirms that when following the corporate branding/strategy could be beneficial for Rosewood hotels. ROSEWOOD HOTELS & RESORTS: CUSTOMER LIFETIME VALUE (CLTV) ANALYSIS Without Rosewood Branding Total number of unique Guests With Rosewood Corporate Branding 115‚000.00 115‚000.00 $750 $750 2 2 32% 32% 1.2 1.3 Average Marketing expense per guest (system-wide) $130 $138.70 Average new guest acquisition (system
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frequently refer to ’brand values’ as if everyone knows what we mean. It is assumed that there is a general understanding that a brand stands for something and what it stands for must have a value. These values can be critically important or small inconsequential things but above all they are the things which give the brand its worth and differentiate it from all others. Through these brand values a product or service is enhanced beyond its functional purpose. In this context the brand provides the consumer
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