Date of issue: 23/1/13 Revision: 00 Procedure: Grooming 1.0 Purpose 1.1 The uniform represents the hotel and thus staff has to maintain a certain standard‚ to be stylish‚ comfortable to wear and to help look like a service professional. 1.2 Scope All staff on duty must follow the grooming procedures. 1.3 Definition 1.4 Grooming - is the combination of Style and discipline‚ to project an image of organization’s culture and ethics to our esteemed customer-our guest. It also enhances the personality
Premium Telephone Telephone call The Guest
) Importance and Scope of Commerce. Since the second part of the 20th century‚ the world is entered in the new era of the globalization. This era began with the creation of the GATT (General Agreement on Tariffs and Trade) in 1947 which finally lead to the creation of the WTO (World Trade Organization) in 1995. Those organizations have for objectives to accelerate‚ in the world scale‚ exchanges of goods‚ services by limiting the barriers of the commerce between the countries. In this era
Premium General Agreement on Tariffs and Trade World Trade Organization International trade
Odyssey Essay Hospitality The greeks put a large emphasis on the importance of traditions. One important example of a tradition is to show hospitality and respect strangers as well as to hosts. If this tradition was broken‚ punishments were to be dealt out. Usually‚ the punishments were not specific. What happened after the God’s traditions were disobeyed‚ a series of bad events usually occurred. After the God’s traditions were followed‚ a series of positive events usually occurred
Free Odyssey
Definition of goods The contact of sale Agreement to sell Formation of the contract Terms of the contract Transfers of the property Transfer of the title Performance of the contract Remedies for breach 1.1 Definition of Goods Sale of Good Act 1957 defines the word goods as meaning ‘every kind of movable property other than actionable claims and money‚ and includes stock and shares‚ growing crops‚ grass and things attached to or forming part of the land which are agreed
Premium Contract Contract law Breach of contract
Make a reflection about the video “front desk first impression unprofessional segment” A front desk agent handles office duties for a company or office. Front desk agents greet visitors‚ answer phones‚ schedule appointments and‚ in some instances‚ provide security. Since the front desk agent is often the first person a visitor sees‚ she must be professional‚ courteous and able to provide the necessary assistance. But in this video you can clearly see that the man is very unprofessional in
Premium Visitor Office Customer service
Scope – Situational Analysis I. Internal Analysis A. Overall objectives 1. Provide superior quality 2. Benefit from the part of the market that was focusing more on health-related benefits. B. Overall Strategy 1. Differentiation – offer a product that was different than the competitors C. Target Market 1. Health conscious individuals 2. People who wanted their mouthwash to fight bad breath but also taste good. 3. People who shop in convenient places
Premium Marketing Mouthwash
Scope Case Report From: Gwen Hearst To: Management cc: VP of Product Development VP of Sales VP of Market Research VP of Finance VP of Advertising Subject: Scope Marketing Strategy Date: 1/5/1991 The current strategic efforts for the Scope brand are successful‚ but a competitive threat has brought about concerns as to whether Scope can continue to be profitable in the marketplace. An emerging segment
Premium Marketing Brand Brand management
1. Briefly explain the functions and key characteristics of each of the above noted sectors of the hospitality industry and related industries Accommodation: the key characteristics of a resort manager is to ensure reception is ran appropriately‚ opening and closing at correct times‚ with high levels of customer service during all hours of business. A resort manager must be actively involved in recruitment and compile with department rosters‚ and most of all must implement work place health and
Premium Management Ethics
1.0 Scope Management Plan: 1.1 Scope Definition The project scope for the Gauchito rocket will be defined by the project charter and preliminary scope statement as well as the scope management plan and all approved change requests. The work breakdown structure presents the project deliverables in a hierarchical manner and the definition will include the completed work breakdown structure down to the work package level. The work breakdown structure will be based upon the construction plan‚ which
Premium Project management
output gap and its coherency to inflation. Secondly‚ it shows the measurement of output gap and finally‚ it highlights inflation and means of monetary policies to avoid inflationary pressure. All theoretical explanations are underpinned by data of the UK economy’s current situation. The report will be concluded by evaluating the data. The output gap The term output gap (GDP gap) describes the difference between the potential an economy can sustainably produce (potential output) and the actual economic
Premium Inflation