THE STATE BAR OF CALIFORNIA 84th Annual Meeting Program 138 Dealing with Difficult Clients and Opposing Counsel: Successful Strategies and Tactics Saturday‚ September 17‚ 2011 4:15 p.m.-5:15 p.m. Sponsored by the Solo and Small Firm Section The State Bar of California and the Office of Section Education and Meeting Services are approved State Bar of California MCLE providers. Points of view or opinions expressed in these pages are those of the speaker(s) and/or author(s). They have
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list below • Confidentiality; do not share clients information unless they are in danger of themselves • N.V.C (non verbal communication) • S.O.L.E.R (sitting squarely‚ open posture‚ Leaning forward) • Listening techniques‚ active listening skills • Self Actualisation (Maslow’s Hierarchy of basic needs) • Counsellor’s introduction for a session • Focusing • Managed silence • Boundaries • Rapport building • A.G.E (acceptance
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Institute of Judicial Studies Handout 1 Albert Mehrabian Communication Studies 1. Albert Mehrabian is currently Professor Emeritus of Psychology‚ UCLA. He is most well known for his publications on the relative importance of verbal and nonverbal messages. Mehrabian comes to two main conclusions in his studies: 1. There are basically three elements in any face-to-face communication: • • • Words Tone of voice Nonverbal behaviour 2. The non-verbal elements are particularly important for communicating
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behaviors which predict high or low performances can be gained by team communication analysis” (Hutchins et al. 1999). Four crucial elements teams must possess to communicate effectively are a willingness to have open authentic discussions‚ active listening‚ willingness to confront conflicts‚ and understanding. There are several factors a team has to consider when creating the environment for open authentic discussions. One of the key factors is determining how each individual on the team communicates
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Hawaii attending a missions training program. As a student at the University of the Nations‚ which is also YWAM’s home base‚ I attended weekly corporate gatherings that included everyone on campus. There‚ I witnessed first-hand his priority for listening to God. All who attended the meetings were asked to submit to God‚ resist the devil in his attempts to
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answer the door if someone should pass by and eat well before the meeting. Question 2 In your own words write a paragraph on the difference between ‘hearing’ and active listening’. Within this write about why effective listening is important to life coaching. The difference between ‘hearing’ and ‘active listening’ is that hearing can be
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example‚ touch is used to accompany expressions of reassurance. Touch‚ of the most acceptable areas‚ e.g. shoulder or arm‚ is considered one of the most universal ways of communicating care. Active listening skills Active listening means showing the patient that the nurse is really listening to him or her. Learners should be trained to use encouraging expressions‚ such as ‘I see’ and ‘go on’ or sounds like ‘uh-huh?’‚ as well as nonverbal signs such as nodding or smiling warmly. Use of
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Dealing with Conflict 1.1  Potential conflict can arise when two parties or people have a disagreement on a particular subject. For example‚ a person may have said he was going to complete a task which he failed to do which caused conflict with another person or party‚ or maybe two people who have different ideas on who to accomplish a task may become heated.  Stages of conflict are hard to describe in detail but it usually starts with raised voices to get an opinion across
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communication as explained in our textbook‚ here we come to talk about some terms which usually we hear about‚ but not gaining them as skills. In order to do so we need to practice such skill on a daily base‚ mainly in our classes. Effective listening: it is essential to ensure accurate understanding and clarity of meaning in Communication by mainly: Asking questions; seeking information that clarifies the context of situation. A model to help you understanding an abstract words by: trying
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happen that may prevent me from reaching my goals. I’m under a great deal of stress and I have a low amount of self-regulation. When I get emotional it is very hard for me to stay flexible. I tend to shut down and lose control. I do not have active listening skills. My mind tends to wonder off during conversations with certain people. This class helped me to understand some of the many problems I’m facing. Learned About Others My answers are going to be based on a coworker. I learned that people
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