International Journal of Quality & Reliability Management Emerald Article: Creating‚ Maintaining and Reinforcing a Customer Service Culture Richard A. Martin Article information: To cite this document: Richard A. Martin‚ (1992)‚"Creating‚ Maintaining and Reinforcing a Customer Service Culture"‚ International Journal of Quality & Reliability Management‚ Vol. 9 Iss: 1 Permanent link to this document: http://dx.doi.org/10.1108/02656719210007545 Downloaded on: 07-02-2013 Citations: This document
Premium Customer service Customer
Organizational culture influences many aspects of work life. Workplace cultures that are grounded in strong and formally articulated values and modes of behavior define an organization. Well-communicated values influence employee behavior and drive how employees relate with all stakeholders within the organizationfrom co-workers‚ management and members of the board to clients‚ shareholders and the community at large. When organizations seek to change their culture‚ HRas change agent and educator
Premium Management Organization Organizational studies
Social Change Education Colloquia Walden University C4 – San Diego A bend in the road is not the end of the road … unless you fail to make the turn Walden’s Mission Walden University provides adult learners broad access to the highest quality postsecondary through a distance learning Text environment. Walden ’s learner - centered programs prepares its graduates to achieve professional excellence and to effect positive social change. Social Change Task Force Positive social change is a
Free Sociology Social movement Social change
Team culture Having the right organizational culture that incorporates project management provides your organization with a number of benefits: | * Projects will be aligned with corporate strategies‚ ensuring that business objectives are met. * Projects come in on time‚ so your time to market is improved. * Projects come in on budget‚ potentially saving millions each year. * Projects meet customer expectations so customer satisfaction levels increase. * Project teams are more effective
Premium Project management Project Team
Organizational Change LD6555A Dr. Kenyetta McCurty: Change Leader Review: 11/02/14: Submitted by: K.T.‚ 0037: CHANGE LEADER REVIEW In the world of change whether on a personal or organizational level‚ it must be facilitated by a leader of some sort or type. In his book‚ “Change Leader: Learning What Matters Most”‚ Michael Fullan goes into depth about how important and significant to organizational change a leader’s role is if the change is going to be significant enough to change the organization’s
Premium Leadership Management Skill
over 75% and has been praised for its highly innovative culture. Do you think that an innovative culture can be relied on to guarantee the future success of a business? Justify your answer with reference to Intel and/or other organisations you know. (40 marks) An organisation’s culture refers to ‘the way we do things around here’ and is determined by the values‚ attitudes and beliefs of the people who work within it. As such‚ culture will undoubtedly influence the success of a business. In
Premium Economics Innovation Success
An Organization in Change BUS610: Organizational Behavior (MWB1208A) Corey Mullin Instructor: Adrienne Osborne 04/02/2012 Self-reflection sometimes is the best feedback that an individual can receive‚ and the same is true for an organization. Understanding where an organization sits emerged in an industry often calls for a shake up or changes in methods‚ practices or even product. The focus is not necessarily what the changes are or is but rather how they are executed‚ who is affected
Premium Motivation Locus of control Change
foundations of change ‚ approaches‚ models‚ methods and tools 1.1 General definition changes ‚ the concept ‚ the scope of 1.2. Approaches to organizational change 1.3. Models of change management - "Theory E" (hard method changes) and "Theory O" (soft method) - organizational change strategy 1.4. Methods of organizational change 1.4.1. harsh methods 1.4.2 . Soft methods of organizational change 1.4.3 . Integral methods of organizational change 1.5 Reactive and proactive change management
Premium Change management Management Business process reengineering
Barba 1 Mullen Expo Reading/Writing 24 April 2014 Indian Culture Culture is the idea‚ value and beliefs of a particular civilization at a particular period. It is more than anything else‚ ‘A State of Mind’. It is the way we behave‚ react to certain things‚ the way we perceive and interpret our values and beliefs. In its varied manifestations it forms the basic principles‚ ethics‚ workings and behavior. To define culture and limit it to these words would be an understatement. It’s like
Premium Religion Hindu Culture
Corporate culture has been said to be the toughest component of a business to change. Do you agree or disagree with this statement and why? I do believe in this statement and believe that it is actually true. The company’s culture is something that consists of the values‚ norms‚ and the goals of the organization. When all of these things are put together‚ they form the culture of that company. Any company that is being unethical can obtain all of these goals. However‚ they must surely stand
Premium The Culture Person Change