internet service Providers in Hong Kong T.C.E. Cheng‚ The Hong Kong Polytechnic University‚ Hong Kong L.C.F. Lai‚ The Hong Kong Polytechnic University‚ Hong Kong A.C.L. Yeung‚ The Hong Kong Polytechnic University‚ Hong Kong the Driving forces of Customer loyalty: abstraCt In this study we examine the driving forces of customer loyalty in the broadband market in Hong Kong. We developed and empirically tested a model to examine the antecedents of customer loyalty towards Internet service providers
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What are Web Services Web service is any piece of software that makes itself available over the internet and uses a standardized XML messaging system. Because all communication is in XML‚ web services are not tied to any one operating system or programming language--Java can talk with Perl; Windows applications can talk with Unix applications. Here are the benefits of using Web Services Web Services allows you to expose the functionality of your existing code over the network. Once it is
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R. Akkiraju‚ J. Farrell‚ J.Miller‚ M. Nagarajan‚ M. Schmidt‚ A. Sheth‚ K. Verma‚ "Web Service Semantics - WSDL-S‚" A joint UGA-IBM Technical Note‚ version 1.0‚ April 18‚ 2005. http://lsdis.cs.uga.edu/projects/METEOR-S/WSDL-S Web Service Semantics - WSDL-S Technical Note Version 1.0 April‚ 2005 Authors (alphabetically): Rama Akkiraju‚ IBM Research Joel Farrell‚ IBM Software Group John Miller‚ LSDIS Lab‚ University of Georgia Meenakshi Nagarajan‚ LSDIS Lab‚ University of Georgia Marc-Thomas
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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CLOTH WASHING SERVICES [pic] Clean Freak- your smartness‚ our Pride The word “laundry” means the removal of stains‚ washing and finishing (ironing and finishing) storage of all types of clothes and articles Reasons for laundering clothes 1. To remove perspiration which if not removed may damage the garment. 2. To remove dirt and grease which may discolour the garment or cause them to smell. 3. Launder clothes for hygienic purposes. Dirty clothes may carry germs which bring about
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to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising agency HBM was a medium size advertising agency. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide
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21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal‚ organizations’ structures are established. The most common structure‚ Functional Structures‚ have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees
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International Journal of Business and Manegement; Vol. 7‚ No. 14; 2012 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments Ala`a Nimer AbuKhalifeh1 & Ahmad Puad Mat Som1 1 School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ Penang‚ Malaysia Correspondence: Ala`a Nimer AbuKhalifeh‚ School of Housing‚ Building and Planning‚ Universiti
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turnover of £2‚740 million. Our aim is to provide services to the Travellers and Customers that are accessible‚ flexible‚ welcoming and appropriate to our customers’ needs. Customer Care is central to all of the activities we undertake. A service has to be experienced‚ and will result in the customer feeling well or badly served. It is vital that each and every one of us fosters an environment that makes our customers comfortable and satisfied with the service they have received. This strategy sets
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