IN A RESTAURANT WAITER: CAMARERO CLIENT: CLIENTE W: GOOD MORNING‚ CAN I HELP YOU? C: YES PLEASE‚ I’D LIKE A TABLE FOR ONE W: FOLLOW ME‚ PLEASE. HERE IS THE MENU C: THANK YOU. I’D LIKE FOR STARTER A BIG SALAD W: WHAT WOULD YOU LIKE FOR MAIN COURSE? C: I’D LIKE FISH & POTATOES‚ AND FOR DESSERT A BIG APPLE CAKE W: WHAT WOULD YOU LIKE TO DRINK? C: I’D LIKE A WHITE WINE W: OK.‚ THEN‚ A BIG SALAD‚ FISH & POTATOES‚ A BIG APPLE CAKE AND A GLASS/ A BOTTLE OF WHITE WINER ************ C: CAN I HAVE THE BILL
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The gaps in McDonalds. GAP-1 The first gap would be between what customers want and what McDonalds thinks about their customers wants in their restaurant. This gap is the results of a misunderstanding or a misrepresentation of the customers’ desires‚ wants‚ or even their needs. An organization that does a small or customer satisfaction research is likely to experience in this gap. GAP-2 The second gap would be between what McDonalds thinks about their customers want and the quality specifications
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Gap Analysis: Global Communications Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS 1 Gap Analysis: Global Communications Gap Analysis: Global Communications Gap Analysis: Global Communications We will be looking into a localized company called Global Communications and see what the global markets did in bring this company from a position of confidence as a local 2 telecommunication company to one that lost half its value. We will view the steps that they took to begin to play on
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THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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the Company……………………………………………………………………………………….. 1. Corporate Vision………………………………………………………………………………………………….. 2. Mission……………………………………………………………………………………………………………….. 3. Core Values……………………………………………………………………………………………………………. 4. Products / Services offered…………………………………………………………………………………… Target Market and Target Customers………………………………………………………………………………. Analyze and interpret the results…………………………………………………………………………………….. Findings ………………………………………………………………………………………………………………………….. Recommendations
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When trying to decide where to dine‚ either at a local restaurant or at a western restaurant‚ patrons should consider several aspects that concern these dining places. Some of these aspects include the food selection‚ the service provided and the ambience of each restaurant. When we talk about the food selection‚ both the restaurant must have a variety of menus as this is one that captured the quality required to be on every restaurant. However‚ as we all know‚ Malaysian people are of different
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1. Introduction 2. The Marketing Environment examined 3.0 The French Premiere of” Plus ca change‚ plus c’est la meme chose” 4.0 The super galactic cruise “back to the future”: A visit to Cova and Cova and their tribal theories as a new marketing paradigm? 5.0 Brands that have stood the test of time 6.0 Brand Longevity as an equity 7.0 Grand Finale- Evaluation and conclusions on “Can tribal marketing create and sustain brand longevity?”
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Executive Summary Darden Restaurants‚ Inc. has been a public company since 1995. A company born of the chain Red Lobster‚ Darden is a recent spin-off as a result of mergers and acquisitions of various types. Publicly traded on the New York Stock Exchange‚ Darden (DRI) is the parent company of Red Lobster‚ The Olive Garden‚ the now-defunct China Coast concept‚ and a new “Floribbean” concept: Bahama Breezes. Throughout its existence‚ as a part of General Mills‚ Pillsbury‚ or on its own as
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Gaps Model of Service Quality Table of Contents Executive Summary 3 Customer Gap 4 Example of Customer Gap 4 Listening Gap 5 Example of Listening Gap 6 Standard Design And Standard Gap 7 Example of Design and Standard Gap 8 Service Performance Gap 9 Example of Service Performance Gap 10 Communication Gap 11 Example of Communication Gap 12 Closing Gap 12 Diagram of Gap Model of Service Quality 13 Bibliography 14 Customers realize that the current system is not
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1. SPRICE: selling price of home‚ dollars LIVAREA: living area‚ hundreds of square feet AGE: number of beds BEDS: number of baths BATHS: =1 if lot size > .5 acres‚ 0 otherwise LGELOT: age of home at time of sale‚ years POOL: =1 if home has pool‚ 0 otherwise | SPRICE | LIVAREA | AGE | BEDS | BATHS | LGELOT | POOL | Mean | 123693.9 | 16.75 | 21.86 | 3.29 | 2.13 | 0.06 | 0.07 | Median | 109500.0 | 16.00 | 19.00 | 3.00 | 2.00 | 0.00 | 0.00 | Maximum | 713000.0 | 49.00
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