Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Public
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safety laws: Manual handling operations regulations 1992 Reporting of Injuries‚ Diseases and Dangerous Occurrences Regulations 1995 Explain below the main points of your health and safety policy in your workplace: To prevent accidents and cases of work related ill health and provide adequate control of health and safety risks arising from work activities. (responsible for ensuring day to day legal requirements are met / specific hazards associated with operations including first aid‚ manual handling
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The one feature of service I would like to discuss is intangibility so let me get right to it. Service is an act that occurs in the universe. You can’t touch it‚ feel it‚ nor physically alter it. For those reasons it can be a challenge to control. Unlike adjusting ingredients in an entrée to make it taste better‚ or making rooms bigger to accommodate guests‚ service cannot be fixed with a hammer or with some extra salt and pepper. Service is psychological; it’s the interaction between the customer
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Food Service Management Food service industry in action From the street vendors and caterers of ancient Rome to the modern food service industry‚ food service skills have traditionally been taught through apprenticeship. Many colleges offer food service management programs‚ but 66 percent of people currently working as servers and managers hold a high school diploma or less and were trained on the job. Sweeping changes in how food is shipped‚ stored and prepared mean that food service managers
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With the advent of new modern era the management of dynamic service organizaions undersatnd the new economics of services‚ frontline workers and customers are the key focus areas to maximize profits in this new service paradigm through human capital investment‚ technological advancement which supports frontline employees‚ advanced recruitment and training process and benefits all together linked with the performane of employee at every level with a vision to get a competitive edge in the market to
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major customer services are restaurants‚ retail stores‚ and manufacture companies. Many of these companies or stores need to understand the customers to be successful. Customer services in restaurants need to stress to the importance of keeping customers. For example‚ in the article‚ “Poor Customer Service: More Costly Than You Think” (Krummert)‚ states that external customers are expecting to get good value with the tight economic environment. I think that restaurants need to be more creative with
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elegant or paper-plate casual‚ but it always means serving good-quality food and drink to many people. Several things distinguish a catering operation from a restaurant. Catering is usually done by prearranged contract‚ food and drink provided at a certain cost to a specific number of people. The menu at a catered event is usually more limited than a restaurant menu and is chosen in advance by the client. The way the food is prepared is different‚ too. Although both restaurant and catering
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and women who suffer from AIDS. The women and men who attend the Saint Stephens AIDS dinner are in a way people who have lost many things in life due to their illness. In many cases many have lost the support from their families‚ the opportunity to work in certain jobs‚ and the ability to share their life with a close partner‚ in addition to creating a family. Many of them even have become homeless‚ and so seek to find places such as this one where they will provide a few of the necessities they need
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1.Give an example when you have identified an area for self improvement in work and what you did to address this? Answer After 3 months of doing trolley for Gatwick Express I felt the revenue job was more challenging and a way to be promoted in the company. I discussed my ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery
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page 3 Research report discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information
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