customer services
Content Page №
Introduction page 3
Task A page 3
Research report discussing the customer service policies
a. A discussion about the usage of customer service policies(1.1) page 3,4
b. A discussion about the evaluation of customer service policy(1.2)
Task B
Communication and information research a. Evaluation of the different communication methods(2.1)
b. Analysis of the influence of customer perception by customer service provision (2.2)
c. Assessment of sources of information on customer requirements and satisfaction levels (3.1)
Task C
Group Presentation
a. Carry out and present a research on customer requirement and satisfaction levels for hospitality business , and suggest some potential improvements(3.2)
b. Present a delivery of customer services for the same business (4.1)
c. Review your own performance and make recommendations for improvements(4.2)
Conclusion
Introduction
In my assignment I will provide information about customers services levels, customer satisfaction, what is customer services , I will give examples and evidence about different institutions and their customers services levels and policies .I want to start with the definitions of customer services and customers service policies. Customer service is the provision of service to customers before, during and after a purchase. http://en.wikipedia.org/wiki/Customer_service According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."Some people say
Introduction page 3
Task A page 3
Research report discussing the customer service policies
a. A discussion about the usage of customer service policies(1.1) page 3,4
b. A discussion about the evaluation of customer service policy(1.2)
Task B
Communication and information research a. Evaluation of the different communication methods(2.1)
b. Analysis of the influence of customer perception by customer service provision (2.2)
c. Assessment of sources of information on customer requirements and satisfaction levels (3.1)
Task C
Group Presentation
a. Carry out and present a research on customer requirement and satisfaction levels for hospitality business , and suggest some potential improvements(3.2)
b. Present a delivery of customer services for the same business (4.1)
c. Review your own performance and make recommendations for improvements(4.2)
Conclusion
Introduction
In my assignment I will provide information about customers services levels, customer satisfaction, what is customer services , I will give examples and evidence about different institutions and their customers services levels and policies .I want to start with the definitions of customer services and customers service policies. Customer service is the provision of service to customers before, during and after a purchase. http://en.wikipedia.org/wiki/Customer_service According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."Some people say
References: 1. Google ,Wikipedia (2013) http://en.wikipedia.org/wiki/Customer_service 2.Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective. 3. Entrepreneur Magazine http://www.entrepreneur.com/encyclopedia/customer-service