CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
Premium Value added Customer service Customer
"What were Chantale and Clinton’s service expectations? Identify and explain the cultural‚ social and personal factors that may have influenced the development of these expectations?" In general‚ for their past experience Chantale and Clinton’s service expectations to The Canadian are that they provide very customer-oriented service‚ that is not only the frontline representatives but also every role within the company and its distributors cares for the customers and always think of the best interests
Premium Customer Customer service
Community Service is a personal commitment‚ not a corporate responsibility. Community Service‚ in another word‚ means doing something that is meaningful for the welfare of the people who are in needs. To involve or not to involve in a social work depends on our own decision‚ not a corporate’s decree. Social Services is defined as the professional activity of helping individuals‚ groups‚ or communities in enhancing and restoring their capacity for social functioning and creating societal conditions
Premium Community Social work Sociology
Under Contract 521-C-00-08-00009-00 Customer Service Training Manual Assurance of Quality Administration in the Hospitality Industry Produced by USAID’s Market Chain Enhancement Project by the International Executive Service Corps‚ July 2009 1 Table of Contents DEFINITIONS.............................................................................................................................................. 3 DEFINITION OF QUALITY SERVICE ..........................................
Free Food Food safety Hygiene
positive and negative customer service experiences. Customer service (ch.1 pg. 6) can be defined as “The ability of knowledgeable‚ capable‚ and enthusiastic employees to deliver products and services to their internal and external customers in a matter that satisfies identified and unidentified needs.” In other words‚ it is the ability of a company and its employees to supply their customers’ wants and needs. Some organizations have well developed customer services departments‚ while other are lacking
Premium Customer service Customer
satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided for your approval. Situation Analysis: Numerous factors accounted for Starbucks’ extraordinary
Premium Customer service Coffee Variable cost
Humanity for a new experience. This was a true Service Learning Experience that has given me new insight into Volunteering and Public Service Work as well as into myself. A six hour shift‚ I worked various jobs around the store. Before I began the work‚ I underwent a 30 minute training session with the supervisor and several other volunteers. The session included learning about the Store’s mission‚ safety regulations‚ and duties‚ as well as Customer Service and Interaction The next day I proceeded to
Premium Management Education High school
1. Explain how adjusting the customer service level could improve a marketing mix. Illustrate. Basically the marketing mix is the 4 P’s‚ place‚ price‚ production (product) and promotion but without customer service or the customer‚ focusing on those 4 P’s is pointless. Knowing the needs and wants of your consumers‚ is something you need before you can start on the process of evaluating and determining your marketing mix. Adjusting the customer service level could help you figure out your marketing
Premium Marketing Customer service
gaps model of service quality was first developed by a group of authors at Texas A&M and North Carolina Universities‚ in 1985. Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses‚ the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality depends on the gaps existing in organization – consumer environments. Theory of the Gaps Model Perceived service quality can be
Premium Perception Customer service Philosophy of perception
Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
Premium Customer Sales Customer service