Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Question 2 Cost Volume Profit Analysis 1.0 Introduction According to Jon Scheumann “a successful organizations need a culture that is attuned to cost management and pay attention to cost structure” From that statement manager must pay attention and carefully thinking when do decision making to the cost. For example when manager want to target the profit. They must take every cost that related in production such as variable cost and fix costs. Cost Volume profit analysis is used in decisions
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Supply Chain Management (SCM The average company spends nearly half of every dollar it earns on production needs—goods and services it needs from external suppliers to keep producing. A supply chain consists of all parties involved‚ directly or indirectly‚ in the procurement of a product or raw material. Supply chain management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. In the past
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Triple bottom line? - A stool is stable only if it has three legs The triple bottom line (abbreviated as "TBL" or "3BL"‚ and also known as "people‚ planet‚ profit" or "the three pillars”) captures an expanded spectrum of values and criteria for measuring organizational (and societal) success: economic‚ ecological and socia"People‚ planet and profit" succinctly describes the triple bottom lines and the goal of sustainability. "People" refer to employees‚ shareholders‚ customers‚ suppliers‚ workers‚
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Michael Porter published the Value Chain Analysis in 1985 as a response to criticism that his Five Forces framework lacked an implementation methodology that bridged the gap between internal capabilities and opportunities in the competitive landscape. This framework focused on industry attractiveness as a determinant of the profit potential of all companies within that particular industry. However‚ significant differences in performance exist between companies operating within the same industry that
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Chapter 1_The Concepts of Supply Chain Management 1 The Concepts of Supply Chain Management Content 1.1 Introduction 1.2 Definition of a Supply Chain 1.3 Decision Phases in a Supply Chain 1.4 Process View of a Supply Chain 1.5 The Importance of Supply Chain Flows 1.6 Tutorial Questions Learning Objectives After reading this chapter‚ you will be able to: • • • • • • • 1.1 Describe a supply chain and define supply chain management. Define the different organizations that
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VALUE ADDED CHAIN IN DELL SUBMITTED BY: SIDDHARTHA DAS ROLL NO: 32 BATCH: PGDM (FM) 2010-12 SUBJECT: Project and Infrastructure Management: Financing‚ Implementation and Control Table of Contents Sl.No. | Description | Page No. | 1 | VALUE CHAIN ANALYSIS | 3 | 2 | VALUE CHAIN IN DELL | 4 | 3 | DIRECT SELLING STRATEGY OF DELL | 5 | 4 | COMPONENTS OF DIRECT SELLING STRATEGY | 6 | 5 | ADVANTAGES OF VALUE CHAIN OF DELL | 8 | 5.1 | CONCLUSION | 9 | CHAPTER-1 What is Value
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13 Supply chain management Project Blue Sky Produce Ltd (BSP) Hermela Woldemariam EAC1211733 Content 1. Introduction………………………………………………….3 2. Supply chain system ………………………………………5 3. Order entry …………………………………………………..6 4. Supplier notification ………………………………………..7 5. Supplier conformation………………………………………7 6. Raw Material delivery ……………………………………….7 7. Assembly……………………………………………………..8 8. Delivery……………………………………………………….8 9. Operation Management …………………………………...;9
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Name __________________________________ Directions: Please print your name on this page of the exam‚ and put your initials on each page in case I need to reassemble your test (ie – the staple fails). Second‚ record this exam version on the Scantron sheet in the block title‚ “Marking Instructions.” This exam consists of 19 questions; you should answer all 19 of them. The value of each of the 15 multiple choice question is 6 points for a total of 90 and the value of each short answer question
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16 2.3.6 Support Services 17 2.3.7 Commercial 17 2.3.8 Maintenance 17 2.4 Company Profile: Viyellatex Garments 18 2.4.1 Departments of Viyellatex Garments 18 2.4.2 Stakeholders 21 2.4.3 Employees 22 2.4.5 Customers 22 Downward Supply Chain in RMG sector of Bangladesh 24 3.1 Cotton 24 3.2 Yarn and Thread 25 3.3 Fabric (Knitting and Weaving) 26 3.4 Dyeing 26 3.5 Printing 26 3.6 Accessories 27 3.7 Lead Time 27 3.8 Sourcing of Raw Materials 28 3.9 Downward Supply Chain Management 28 3
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