company needs to provide goods and services: • At lower cost • At maximum customer satisfaction • With competitive advantages. The guest satisfaction starts at recruitment with: • Recruit the right staff • Train and motivate them • Empower them to deliver guest satisfaction • Appraise‚ develop and incentive them. 2. Service industry characteristics The service industry is special because: • The service is delivered by people to people • The service is produced and consumed at the same
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BANKING SECTOR REFORMS AND NPA: A STUDY OF INDIAN COMMERCIAL BANKS Meenakshi Rajeev and H P Mahesh 1 Abstract The issue of non-performing assets (NPA)‚ the root cause of the recent global financial crisis‚ has been drawing the attention of the policy makers and academicians alike. The problem of NPAs‚ which was ignored till recently‚has been given considerable attention after liberalisation of the financial sector in India. This exploratory paper examines the trends of NPAs in India from
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Executive summary The Indian FMCG sector is the fourth largest sector in the economy with a total market size in excess of US$ 13.1 billion. FMCG market is expected to rise to 33.4 Billion US$ till 2015. This report starts with a brief introduction of FMCG market along with industry Overview. It further state why FMCG sector us analyzed and why India. in this report three FMCG company “ HUL‚ Nestle India ‚ and ITC” is analyzed there history their shareholding pattern with their product is being
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Abstract The purpose of this study was to identify the training needs among employees of Public sector bank. In the current dynamic business environment training has become indispensable. The biggest challenge of human resource managers is to train the employees to produce desired results. In the cyclical process of training‚ training needs analysis is the first step which analyses the areas where training is essential. Total 100 respondents responded to the pre-tested questionnaire‚ for which Cronbach’s
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FDI in the banking sector has been liberalized by raising FDI limit in private sector banks to 74 per cent under automatic root including investment by foreign investment in India. The aggregate foreign investment in a private bank from all sources will be 74 per cent of paid-up capital of the bank. FDI and Portfolio investment in nationalized banks are subject to overall statutory limit of 20 per cent. The same ceiling also applies in respect of such investment in State Bank of India and its associate
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India’s financial Sector and Monetary policy Reforms—by sonam bhati Introduction The financial crisis of 2008 has exposed weakness of the financial systems not only in developed countries but also in major Emerging Market Economies (EMEs). However‚ the intensity of its spillover effects varies across countries depending upon extent of the regulatory shortcomings. While bailout packages and stimulas packages became common in advanced economies‚ the domestic financial system has been insulated
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A PROJECT REPORT ON EVALUATION OF BANKING SERVICES OFFERED BY HDFC BANK Submitted To: KURUKSHETRA UNIVERSITY‚ KURUKSHETRA In the partial fulfillment of the requirement of B.Com with Vocational Subject (Banking & Insurance) Session : (2011-12) Submitted To: Submitted By: _____________ Urvashi Tyagi (Lect. of Com. Deptt.) B.Com IIIrd (BBI) (DAV College
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Types of Banks. Commercial banks differ from investment banks.Most financial consumers think of “the bank” as a place to keep liquid financial resources‚ such as checking accounts and savings accounts. A consumer may have personal accounts at acommercial bank. The commercial bank’s primary business involves taking in financial assets as deposits then lending these assets to other customers at a rate of interest. The interest rate the bank charges on loansand revolving lines of credit or other credit
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responsibility. This project report contains the meaning of CSR which includes the advantage of CSR towards bank‚ society‚ responsibility of corporate houses‚ objective of CSR‚ motive of CSR‚ responsibility towards customer. This document is all about multidimensional growth of customers for which the bank liable for their service selling. This process leads to upliftment of people life. The banks are not bind to do so but the do these kind of activities for creating a goodwill sense among their customer
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Agrani Bank Limited Introduction Agrani Bank Ltd is a state owned scheduled bank in Bangladesh. It has a vital contribution towards lending and investment in economy because Agrani Bank Ltd. has been participating at all sectors (from industrial sector to microfinance). Here main purpose of preparing this report to make clear idea about credit risk management of Agrani Bank Ltd and gather enough knowledge to deal with these functions. We know that The Bangladesh Bank (BB) has placed few banks in the
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