The following questions pertain to the Ten Southwest Practices for Building High Performance Relationships. With regard to questions 1 - 4 please explain what they mean to you within a service management focused organization. 1. "Lead with Credibility and Caring"? Many believe that leadership is related to an individual’s level or position within a company; many people refer to the leadership of an organization as embodying the individuals who hold executive positions. However‚ most executives
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Abstract On 28 April 1988‚ Aloha Airlines Flight 243 experienced structural failure and consequent explosive decompression at 24‚000 ft. over the Pacific Ocean while en route from Hilo to Honolulu‚ HI. The flight crew enacted appropriate contingency procedures and was able to safely land the aircraft at Kahului Airport in Maui. During the event‚ an 18-ft. section of the fuselage skin had separated from the aircraft. The study of this accident and the safety issues identified as a result are classic
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In 1992 Southwest Airlines was the only major airline in the US to post a profit. In 1993 the same airline outperformed its competitors. The CEO‚ Herb Kelleher stated the primary and most challenging SWA goal is to offer great service at low cost. SWA was able to meet and exceed this goal by competing using a new-game strategy. They sought to restructure the airline’s business to match company strengths. Instead of adapting to the way that other airlines operated‚ they created their own set
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EXCHANGE ACT OF 1934 For the fiscal year ended December 31‚ 2013 or ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission File No. 1-7259 Southwest Airlines Co. (Exact name of registrant as specified in its charter) TEXAS 74-1563240 (State or other jurisdiction of (IRS Employer incorporation or organization) Identification No.) P.O. Box 36611 Dallas‚ Texas 75235-1611 (Address of principal executive
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Cases in Financial Reporting Continental Airlines‚ Inc - Leases Anderson‚ John Armanini‚ Nathan Avery‚ Sarah Hacker‚ Matthew Adkins‚ Lindsay To: Larry Tomassini From: Group 6 Subject: Case Study #3 – Continental Airlines‚ Inc. - Leases Date: February 22‚ 2011 This memo contains a lease analysis of the case titled: Continental Airlines‚ Inc - Leases. All numbers contained in this memo are in millions. D. i. Rental Expense (Aircraft Equipment) $896 Rental
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Kingfisher Airlines Limited Executive summary This report provides you an analysis and evaluation of the current and prospective problem‚ which is making Kingfisher Airline Limited in losses from last few month. Through the help of asking questions to frequent flyers and stake holders this survey conducted. Results of data analysed from the public show’s that the services which provides Kingfisher Airline limited to their passengers is not enough and the fares of it is so expensive compare to
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ANALYSIS OF SELECTED AIRLINE¡¯S PROSPECTS Table of Contents: 1. Introduction 3 2. Trends and Strategies in the Airline Industry: a Brief Overview 3 3. Airline Profiles 5 3.1 Southwest Airlines 5 3.2 United Airlines 5 3.3 American Airlines 5 4. The Impact of Acquisitions and Mergers 6 4.1 United Airlines/USAir 6 4.2 American Airlines/Trans World Airlines 7 4.3 Southwest Airlines/ATA 7 5. The Impact of Bankruptcy Proceedings on Untied Airlines 8 6. Effect of United Airlines Chapter 11 Proceedings
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8 6.0 References 9 Group Task Report 11 1.0 Introduction Emirates Airlines is one of the most excellent airline companies and the headquarters are located in Dubai. At the beginning of the foundation‚ Emirates Airlines just lease a Boeing 737 and an airbus A300B4 with the development of the policy. The company expansion constantly and benefit a lot after three years. In 2003‚ the Paris Airshow‚ Emirates Airlines announce that they have bought 71 new passenger planes and the total value
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the Philippines. Founded in February 26‚ 1941‚ Philippine Airlines made Asia’s oldest carriers and oldest operating under its current name. The airline’s first flight was made on March 15‚ 1941 with a single Beech Model 18 NPC-54 aircraft‚ which started its daily services between Manila and Baguio‚ later to expand with larger aircraft such as the DC-3 and Vickers Viscount. Today‚ despite the numerous challenges faced‚ the Philippine Airline Industry still survives with more than 50 destinations within
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ETHIOPIAN AIRLINES ENTERPRISE Human Resource Development (HRM) Induction and Indoctrination Program September 2012 ETHIOPIAN AIRLINES ENTERPRISE Rev. Original Induction and Indoctrination Program July 2012 Contents Foreword ................................................................................................................................................ 1 Welcome Message from CEO ............................................................................
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