QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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Business structure and processes INDUSTRY ANALYSIS FOR HOTEL INDUSTRY‚ INDIA Shruti Garg 2012H149223P Department of Management 16th November’ 2012 Submitted to Dr. Jyoti TABLE OF CONTENTS 1. Introduction 1.1 Background of Hotel Industry 1.2 Structure of Hotel Industry 1.3 Mid Market Segment 1.4 Budget Segment 1.5 Heritage Hotels 1.6 Others 2. 5 Major Players in Market 3. Profiles of some Major Players 3.1. Indian Hotels Company 3.2.ITC/Sheraton Group 3.3 The Leela Group 3.4 The EIH Ltd
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Executive summary Comprehensive sectoral analysis of emerging competencies and economic activities in the European Union Lot 12: Hotels and restaurants Executive summary Submitted to the European Commission; Employment‚ Social Affairs and Equal Opportunities DG April 2009 Executive Summary Main economic and employment trends The Hotels and restaurants sector is a highly labour intensive service sector employing nearly nine million persons across the EU. A large part of the sector
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------------------------------------------------- Table of Contents Major SWOT issues identified 3 Strengths 3 Weaknesses…………………………………………………………………………………………………………………………………….5 Opportunities 7 Threats 9 Strategy Selected 12 Strategic Alternatives 14 Strategy Selection Criteria 18 Information Systems/Infrastructure 24 Controls 25 Brief Management Summary LeapFrog Enterprises‚ Inc. was founded in 1995 in Emeryville‚ California. They design and develop products that
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Background information 3 II. Executive summary 3 A. Sofitel Metropole Hanoi Hotel situation analysis 4 I. External environment 4 1. Macro environment 4 2. Micro environment 7 II. Internal environment 10 III. SWOT ANNALYSIS 11 B. Where do we want to be ? 12 I. Why do we need to be innovative? 12 II. Sofitel Metropole Hanoi hotel ’s mission and vision 13 C. How will we get there? 13 D. Marketing mix 4Ps for Sofitel Metropole Hanoi Hotel 18 I. Product 18 II. Price 20 1. Based on occupancy 21 2. Based on customers
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Strengths Circus is one of the major players in the Las Vegas‚ Laughlin‚ and Reno markets in terms of square footage of casino space and number of hotel rooms. Each Circus location has a distinctive personality. Circus Circus has the theme of a circus‚ Luxor’s theme is an Egyptian Pyramid‚ and Excalibur’s theme is Medieval. Excalibur is one of the first sights travelers see as they exit interstate highway 15. Circus’ combined hotel room occupancy rates have remained above 90% due‚ in part
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MAJESTICA HOTEL IN SHANGHAI Majestica‚ a luxury hotel management service business began in 1970 in Western Europe. Majestica gradually expand to United Kingdom‚ United States‚ North America‚ Asia and so on. After a gradual expansion in Asia‚ Majestica become the world’s largest operators of luxury hotel and resort. Majestica earn by hotel ownership operation and hotel management but last five years they are concerning to managing hotel. All over the world‚ owner and developer of luxury hotels are attracted
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Operations Management Analysis of Radisson Hotels Final Project Linda Herman MT435-02AU Professor Stuart Childers I Introduction Radisson Hotels were founded in 1938 by Curtis L. Carlson‚ Carlson Companies Inc. (Schroeder‚ 2008‚ p 454). Radisson Hotels are world wide and are committed to the customer‚ employee‚ and community. Radisson strives to provide warm and engaging hospitality at every point of customer contact. They are dedicated to responsible business initiatives that focus
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References: http://nightout-party.blogspot.in/2012/03/oberoi-hotels-resorts-rated-1-in-guest.html http://articles.timesofindia.indiatimes.com/keyword/oberoi-group/recent/2 http://www.vccircle.com/news/consumer/2013/08/05/oberoi-hotels%E2%80%99-parent-eih-posts-102-growth-revenue-116-increase-net-profit http://www.oberoihotels.com/special_offers.asp
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Summary: The Hotel Paris’s competitive strategy was to use superior guest service and to increase the length of stay and return rate of guests‚ and thus boost revenues and profitability. HR manager Lisa Cruz had to form some functional policies and activities that support this competitive strategy‚ by choosing the required employee behaviors and competencies. She knew that employee selection had to play a central role in her plans. Producing satisfied customers required activities like inbound logistics
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