Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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Key concepts Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization
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The concept of requiring community service of college students as a requirement for graduation is based on the idea that communities and individuals can be helped in their development through volunteer service. Community service provides the opportunity for students to share their knowledge‚ skills‚ and abilities with someone who might not have benefited from such actions otherwise. Community service should be a requirement for college graduation because it helps to alleviate problems of society
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5 Basic Criteria for an Effective Message Businesses rely on effective communication to achieve their goals. Advertising must communicate clear messages to customers about sales or the business brand. Supervisors must communicate clear tasks and objectives to subordinates. In many cases‚ though‚ communication breaks down in the absence of effective messages. Effective messages must meet five basic criteria. Sponsored LinkFree Prophecy For Youyourpersonalprophecy.comGet God’s Plan For You in 2014
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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In the last 50 years‚ human services workers are now able to offer a magnitude of services to millions of more Americans. The two major focus areas were mainly known to be food and work however‚ that has been constantly changing due to the higher demand of needs from Americans. A much larger amount of people is in need for many more different things than they were fifty years ago.. Americans are now in desperate need for clothing‚ shelter‚ healthcare as well as food. As Americans are being forced
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SERVICE MARKETING MIX MEANING A selection of services developed to offer customers a choice within a particular range. The elements of a services marketing mix are sometimes called the seven Ps: the four Ps of the marketing mix‚ plus three Ps of services: participants‚ physical evidence‚ and process (of service assembly). [pic] Service Marketing A Service is an economic activity‚ that is intangible or not be touched
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The story “A Message from the Pig-Man” was written by John BarringtonWain in 1960. John Wain was born in England in 1925. He was the son of a dentist‚and studied at St. John’s College‚ Oxford. For most of his life‚ John Wain worked as afreelance journalist and author‚ writing and reviewing for newspapers and the radio. Hedied in May 1994 at Oxford. He is usually placed in the group of post-war critics ofEnglish society called The Angry Young Men.Eric is the son of newly divorced parents. He is the
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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What Is Human Services What is Human Services? Nina Brown BSHS 301 Introduction to Human Services September 6‚ 2011 What is Human Services? The field of human service has been around for centuries in many forms with the sole intention of helping marginalized populations attain a sense of accomplishment in managing their lives. Human services are necessary to assist people who otherwise have little or no help in navigating their social environment for various reasons. There
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